MetroPCS

MetroPCS relied on a legacy IT system that wasn't keeping pace with a steady growth in work volume and requests. By introducing ServiceNow, not only did their IT team break down operating silos, they also developed more than 15 line‑of‑business applications to automate workflows and eliminate manual interventions. As a result, they changed the way HR, legal, and network operations groups work.

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May 7-11, 2017, Orange County Convention Center, Orlando, FL

Experience IT, Customer Service, HR, & Security at Lightspeed