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MLC Life Insurance

As Australia’s leading life insurer, MLC Life Insurance believes in giving customers a simpler, faster and more enjoyable experience. Committed to bringing life insurance into the digital age, MLC Life Insurance is focused on service, technology and big data with dedicated investment into people, technology, innovation and processes.

‑ 130 year old organisation

‑ 1.4 million customers

MLC Life Insurance chose ServiceNow as a primary technology platform back in 2016, and first implemented IT Service Management (ITSM). Governance, Risk and Compliance (GRC), HR requests and incident management have followed. With ServiceNow, MLC has eliminated redundant steps which provide better analysis of risk and compliance data. The outcome is improved insights on realized risk, which will allow MLC Life Insurance better visibility around residual and inherent risk profiles

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