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National Grid

National Grid, headquartered in London, England, plays a vital role in connecting millions of people to the energy they use, through regulated utility businesses, principally electricity operations, gas transmission and distribution.

ServiceNow has enabled National Grid’s IT team to align its strategy with the organisation’s ambition to develop and transform, which is essential in a sector that is undergoing an unprecedented rate of change.

The strategy of “automate and simplify” has delivered £1.2m in cost mitigation in just 12 months and set National Grid on a digital transformation path to continuously advance organisational processes and drive value for the business.

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