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NTT Com Managed Services

NTT Com Managed Services (NTT Com MS) is a next generation, global managed services provider, delivering smart, reliable and secure IT solutions to organizations worldwide. The company’s market differentiation is built around offering a comprehensive global solution from a single service provider, with one set of SLAs and one management portal.

Yet the simplicity of the customer proposition belies the complexity within the NTT Comms MS operation in providing 24/7, global ICT solutions and support for multiple organisations, simultaneously. On an ongoing basis, the NTT Com MS team manages more than 12,000 systems, which triggers approximately 4,000 events and 500 incidents every day. ServiceNow has centralized service delivery, with a single system of record with automated workflows that is driving highly efficient workflows.

“We have delivered one of the most complex ticket exchange integrations I’ve ever envisaged. We’ve migrated all our customers onto a single platform, seamlessly integrated with every critical touchpoint within and outside of the business.”

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