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Orion Engineered Carbons

Orion Engineered Carbons is a global supplier of a broad range of carbon black products, running 14 production sites across the world and four Applied Technology Centers.

Orion’s global infrastructure services team plays a critical role in supporting the business operation and its 1,441 employees in their mission to deliver a quality supply of carbon blacks.

ServiceNow has enabled the team to take a transformational approach to global service delivery, which has reduced the cost of the service desk function by 50% and is achieving end user satisfaction scores that exceed 90 percent.

 

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