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TAL Group

TAL Group, a global innofacturer® chose ServiceNow to efficiently and effectively manage technology services to cover up to 11 factories in six countries and 25,000 employees worldwide:

Results:

  • Automated IT services for employees
  • Fewer infrastructure and application anomalies that cause outages and degrade performance
  • Average time to close incidents cut from three to 1.5 days
  • Average time to close P1 incidents cut from three days to 2.5 hours
  • All new projects tracked in ServiceNow

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