Tempur Sealy

Before ServiceNow, Tempur Sealy had no way to track process issues such as missed deliveries and warehouse failures, which have a direct impact to customer satisfaction. Global partner, Logicalis developed a solution to automate defect tracking from the warehouse all the way through to customer delivery. For the first time, Tempur Sealy has full visibility to root causes, can hold groups accountable and provide data to company executives ‑ all while improving customer relationships.