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Tickets.com

Tickets.com replaced a number of IT service applications with ServiceNow to drive core ITSM capabilities and leveraged application development to deliver automation across the business. The wholly‑owned subsidiary of MLB Advanced Media, built a Major Event Module to quickly respond to new event requests from clients and immediately prepare internal, cross‑departmental resource support. Now various departments can efficiently configure, test, ensure approvals are in place, and deliver a great user experience.

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