• Products
  • Use Cases
  • Industries


  • Gartner: ServiceNow a Leader
  • 2018 Enterprise High-Productivity Application Platform as a Service Magic Quadrant


  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey


  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.


Tricentis is a market‑leading firm specializing in software testing tools. Prior to using ServiceNow, they did not use any formally defined ITSM management. The company was using multiple systems to track customer incidents, provide a level of Customer Relationship Management (CRM) capability, and host its website. The disparate tools were causing an inconsistent user experience and negatively impacting customer satisfaction and NPS scores. With ServiceNow, Tricentis has increased the level of service delivered to external customers through an integrated support website and internal users have a cohesive environment as part of a wider IT solution project that took just two months to go‑live.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I agree to receive emails from ServiceNow about product, services, and events. I can unsubscribe from any email if I wish.