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TriMedx

TriMedx is one of the largest independent service organizations for clinical engineering in the U.S. It supports nearly 1.7 million devices worth $15 billion dollars for 1,800 healthcare facilities. TriMedx uses ServiceNow Customer Service Management to rapidly route and resolve more than 175,000 cases each month, related to 78,000 different types of devices. Cases now automatically flow in to work orders, as they move from call center agents to the right technicians based on their skills and location.