The University of Warwick

Warkwick, one of the UK’s leading universities, has a reputation for excellence in providing research and learning facilities for over 25,000 students and employs around 6,000 academic, research, teaching, professional and support staff.

Their unsupported legacy service desk tool had reached end of life, IT had created multiple silos through disparate systems and users were dissatisfied with the IT services. With the Now Platform, the university drives operational efficiency and student and staff satisfaction with a service delivery platform that underpins more than 40 new services.