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  • A research doc about government agencies’ digital transformation challenges.


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Utah Department of Technology Services

In 2013, the State of Utah’s Department of Technology Services began moving its IT service management operations to ServiceNow. More recently, the department added Asset Management to its ServiceNow deployment to gain better control over hardware devices, and to improve billing to the agencies that use those assets. Together, those projects have saved millions of dollars, streamlined processes for managing services, provided better security and increased DTS’s revenue. In ITSM alone, the agency realized an upfront saving of $3 million and annual savings of $1.2 million.


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