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Manage IT strategy, operations, service delivery, and apps on our single system of action.

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Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

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Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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Utah Department of Technology Services

In 2013, the State of Utah’s Department of Technology Services began moving its IT service management operations to ServiceNow. More recently, the department added Asset Management to its ServiceNow deployment to gain better control over hardware devices, and to improve billing to the agencies that use those assets. Together, those projects have saved millions of dollars, streamlined processes for managing services, provided better security and increased DTS’s revenue. In ITSM alone, the agency realized an upfront saving of $3 million and annual savings of $1.2 million.

Case Study

Integrated Platform Drives Major Improvements in Utah’s IT Services

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