We are a global firm of diverse, passionate, and exceptional people driven to excel, do right, and realize positive change in everything we do.
We bring bold thinking and a desire to be the best in our work in consulting, analytics, digital solutions, engineering, and cyber, and with industries ranging from defense to health to energy to international development.
We celebrate and value diversity in all its forms. We believe in corporate and individual citizenship that make our communities better places for all.
We have one guiding purpose - to empower people to change the world. We bring a ferocious integrity to not only train our clients to tackle the problems they face today, but to help them change the status quo for tomorrow. Each day, we imagine, invent, and deliver new ways to better serve our employees, our clients, and the world. 
Learn about Booz Allen's ServiceNow capability @ www.boozallen.com/servicenow
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
    
         
        
        
   
   
   
   
      
    
    
        
        
    
        Booz Allen Hamilton Inc.
        
    
        
            
    
        
            Consulting, Analytics, Digital Solutions, Engineering, and Cyber... Learn about Booz Allen's ServiceNow capability @ www.boozallen.com/servicenow
        
    
        
        
            
        
            
                 
    
    
        
        
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               Customer satisfaction score
               
                  4.88 out of 5
                  
                     The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
            	  
               
            
            
            
               
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               Headquarters
               
                  
                     McLean, Virginia, United States
                  
               
            
         
      
   
    
 
    Booz Allen Hamilton Inc.
     
    
    
        
        
            Contact Partner
        
        
    
    
    
    
    
    
    
    
    
    
        
    
        
    
        
    
        
    
        
            
                Partner Types
            
        
            
                Product Line Achievements
            
        
            
                Product Certifications
            
        
            
                Expertise Classification
            
        
            
                Accreditations
            
        
            
                Public Sector Designations
            
        
            
                Focus Industries
            
        
            
                Location
            
        
            
                Resources
            
        
    
 
   
      
    
        About Booz Allen Hamilton Inc.
        
    
      
         We are a global firm of diverse, passionate, and exceptional people driven to excel, do right, and realize positive change in everything we do.
We bring bold thinking and a desire to be the best in our work in consulting, analytics, digital solutions, engineering, and cyber, and with industries ranging from defense to health to energy to international development.
We celebrate and value diversity in all its forms. We believe in corporate and individual citizenship that make our communities better places for all.
We have one guiding purpose - to empower people to change the world. We bring a ferocious integrity to not only train our clients to tackle the problems they face today, but to help them change the status quo for tomorrow. Each day, we imagine, invent, and deliver new ways to better serve our employees, our clients, and the world. 
Learn about Booz Allen's ServiceNow capability @ www.boozallen.com/servicenow
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        Partner Types
        
    
        
            
    
        
            Operates in the following capacities.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Reseller
        
    
        
            
    
        
            Markets and resells ServiceNow products and packaged services.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Specialist
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Service Provider
        
    
        
            
    
        
            Delivers as-a-service and managed services to drive customer success at scale.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Registered
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Consulting & Implementation
        
    
        
            
    
        
            Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Elite
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
         
      
   
    
 
    
        
            
    
    
        
        
    
        Product line achievements
        
    
        
            
    
        
            Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
        
    
        
        
            
                 
    
    
        
        
            Explore all ServiceNow Products
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
            
        
            
        
            
        
    
            
                
                    
                        
                        Product Line Achievement not earned 
                    
                
                    
                        
                        Product Line Achievement earned in Geo
                    
                
                    
                        
                        Validated Practice in Geo
                    
                
            
            
                
                    
                        Product Line
                    
                    
                        
                            AMS
                            Americas
                        
                    
                        
                            EMEA
                            Europe, Middle East, Africa
                        
                    
                        
                            APJ
                            Asia Pacific, Japan
                        
                    
                        
                            Global
                            
                        
                    
                
                
                    
                        
                            
                                 Customer Service Management (CSM)
                            
                            
                                
                            
                                
                            
                                
                            
                                
                            
                        
                        
                            
                                Deployments
                                Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
                            
                            
                                4
                            
                        
                            
                                Average CSAT
                                Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
                            
                            
                                5
                            
                        
                            
                                Skilled Individuals
                                Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
                            
                            
                                6
                            
                        
                    
                
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        Product certifications
        
    
        
            
    
        
            Holds one or more ServiceNow credentials and competitive differentiation.
        
    
        
        
            
        
    
         
            
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                        App Engine
                     
                     
                        
                           
                              ServiceNow Certified Application Developer
                              36
                           
                        
                     
                  
               
                  
                     
                        Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - CSM Professional
                              6
                           
                        
                     
                  
               
                  
                     
                        Enterprise Architecture
                     
                     
                        
                           
                              Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
                              5
                           
                        
                     
                  
               
                  
                     
                        Field Service Management (FSM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Field Service Management
                              1
                           
                        
                     
                  
               
                  
                     
                        Financial Services Operations - Banking
                     
                     
                        
                           
                              Suite Certification - FSO Banking and Wealth Management Professional
                              1
                           
                        
                     
                  
               
                  
                     
                        Hardware Asset Management (HAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Hardware Asset Management
                              7
                           
                        
                     
                  
               
                  
                     
                        Healthcare & Life Sciences
                     
                     
                        
                           
                              Suite Certification - Healthcare and Life Sciences Management Professional
                              1
                           
                        
                     
                  
               
                  
                     
                        Human Resources (HR)
                     
                     
                        
                           
                              Suite Certification - HR Professional
                              4
                           
                        
                     
                  
               
                  
                     
                        ITOM Health
                     
                     
                        
                           
                              Certified Implementation Specialist – Event Management
                              5
                           
                        
                     
                  
               
                  
                     
                        ITOM Visibility
                     
                     
                        
                           
                              Certified Implementation Specialist – Discovery
                              1
                           
                        
                           
                              Certified Implementation Specialist – Service Mapping
                              1
                           
                        
                     
                  
               
                  
                     
                        ITSM Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – IT Service Management
                              4
                           
                        
                           
                              Micro-Certification - CMDB Health
                              4
                           
                        
                           
                              Micro-Certification - Configure the CMDB
                              4
                           
                        
                           
                              Micro-Certification - Service Portal
                              4
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Creator
                     
                     
                        
                           
                              Now Assist for Creator Implementation Delivery Accreditation
                              3
                           
                        
                     
                  
               
                  
                     
                        Now Assist for Customer Service Management (CSM)
                     
                     
                        
                           
                              Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
                              6
                           
                        
                     
                  
               
                  
                     
                        Now Assist for HR Service Delivery (HRSD)
                     
                     
                        
                           
                              Suite Certification - Now Assist for HR Service Delivery Pro Plus
                              2
                           
                        
                     
                  
               
                  
                     
                        Now Assist for IT Service Management (ITSM)
                     
                     
                        
                           
                              Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
                              7
                           
                        
                     
                  
               
                  
                     
                        Public Sector Digital Services
                     
                     
                        
                           
                              Suite Certification - Public Sector Digital Services (PSDS)
                              2
                           
                        
                     
                  
               
                  
                     
                        Risk, Resilience, Sustainability
                     
                     
                        
                           
                              Certified Implementation Specialist – Risk and Compliance
                              1
                           
                        
                           
                              Certified Implementation Specialist – Third-party Risk Management (TPRM)
                              1
                           
                        
                     
                  
               
                  
                     
                        Security Incident Response
                     
                     
                        
                           
                              Certified Implementation Specialist – Security Incident Response
                              3
                           
                        
                     
                  
               
                  
                     
                        Software Asset Management (SAM)
                     
                     
                        
                           
                              Certified Implementation Specialist – Software Asset Management
                              6
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Pro
                     
                     
                        
                           
                              Micro-Certification - Agile and Test Management Implementation
                              1
                           
                        
                     
                  
               
                  
                     
                        Strategic Portfolio Management Standard
                     
                     
                        
                           
                              Certified Implementation Specialist – Strategic Portfolio Management
                              7
                           
                        
                     
                  
               
                  
                     
                        Vulnerability Response
                     
                     
                        
                           
                              Certified Implementation Specialist – Vulnerability Response
                              4
                           
                        
                     
                  
               
                  
                     
                        Workflow Data Fabric
                     
                     
                        
                           
                              Suite Certification - Workflow Data Fabric
                              1
                           
                        
                     
                  
               
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Expertise classification
        
    
        
            
    
        
            Embodies experience, knowledge, and education.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Certified Master Architect (CMA)
        
    
        
            
    
        
            The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
        
    
        
        
    
      
         
            
               Skilled individual(s)
            
            
               1
            
            
         
      
   
            
               
   
   
      
         
      
      
    
    
        
        
    
        Certified Technical Architect (CTA)
        
    
        
            
    
        
            The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
        
    
        
        
    
      
         
            
               Skilled individual(s)
            
            
               6
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Accreditations
        
    
        
            
    
        
            Certifies the level of training and expert knowledge.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Presales Accreditation
        
    
        
            
    
        
            Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               12
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Sales Accreditation
        
    
        
            
    
        
            Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               49
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Delivery Accreditation
        
    
        
            
    
        
            Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               38
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Public sector designations
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        US Contract Procurement vehicles
        
    
        
            
    
        
            General Services Administration Schedule 70 (GSA)
        
    
        
        
    
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Focus industries
        
    
        
            
    
        
            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Government
        
    
        
        
    
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Location and coverage
        
    
        
            
    
        
            The partner’s coverage location, validated by ServiceNow.
        
    
        
        
            
        
            
        
            
        
            
        
    
         
            Reseller
Service Provider
Consulting & Implementation
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     McLean, United States
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     McLean, United States
                  
               
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     United States
                     McLean, United States
                  
               
            
         
      
   
    
 
    
    
        
    
    
    
    
    
        
        
    
        Partner resources and collateral
        
    
        
            
    
        
            Partners are encouraged to use the Partner Portal for uploading purposes.
        
    
        
        
            
        
    
        
     
    
 
    
    
        
    
    
    
    
        
    
    
    
	
		
    
    
    
    
    
    
               
    
    
    
    
    
    
		
    
    
        
        
    
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            As soon as your partner uploads collateral, you’ll see it here.
        
    
        
        
            
        
            
        
    
	
    
        
     
    
 
    
    
    
        
        
    
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          Learn more about Partner Programs
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
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          The ServiceNow Reseller Partner Program
        
        
      
    
      
        
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          The ServiceNow Consulting & Implementation Partner Program
        
        
      
    
      
        
          The ServiceNow Build Partner Program