Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industry sectors in 400 locations worldwide, our 77,000 professionals provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.
CGI Group Inc. CGI is among the largest IT and business consulting firms in the world. Contact Partner Visit Website Customer satisfaction score 4.47 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 2 See all applications and solutions Headquarters Montreal, Quebec, Canada
CGI Group Inc. Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Public Sector Designations Focus Industries Location Resources
About CGI Group Inc. Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. We are insights-driven and outcomes-based to help accelerate returns on your investments. Across 21 industry sectors in 400 locations worldwide, our 77,000 professionals provide comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 2 Technology Excellence NowMigration Get Offering Technology Excellence AIOps Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 15 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 13 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.62 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 60 Customer Service Management (CSM) Suite Certification - CSM Professional 5 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 4 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 4 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 8 Human Resources (HR) Suite Certification - HR Professional 3 ITOM Health Certified Implementation Specialist – Event Management 7 ITOM Visibility Certified Implementation Specialist – Discovery 1 Certified Implementation Specialist – Service Mapping 1 ITSM Pro Micro-Certification - Service Portal 13 Micro-Certification – DevOps Change Velocity 2 Suite Certification - ITSM Professional 2 ITSM Standard Certified Implementation Specialist – IT Service Management 11 Micro-Certification - CMDB Health 13 Micro-Certification - Configure the CMDB 13 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 1 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 1 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 1 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 2 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 3 Security Incident Response Certified Implementation Specialist – Security Incident Response 6 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 5 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 8 Micro-Certification - Agile and Test Management Implementation 1 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 7
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 36 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 111 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 97
Public sector designations Self-declared by partner. US Contract Procurement vehicles General Services Administration Schedule 70 (GSA)
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Montreal, Canada | Fairfax, United States Europe, Middle East & Africa Belgium, Germany, Denmark, Estonia, Finland, France, United Kingdom, Luxembourg, The Netherlands, Norway, Sweden Leinfelden-Echterdingen, Germany | Helsinki, Finland | Courbevoie, France | London, United Kingdom | Rotterdam, The Netherlands | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Montreal, Canada | Fairfax, United States Europe, Middle East & Africa Belgium, Germany, Finland, United Kingdom, The Netherlands, Sweden Leinfelden-Echterdingen, Germany | Helsinki, Finland | London, United Kingdom | Rotterdam, The Netherlands | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Montreal, Canada | Fairfax, United States Asia Pacific & Japan India Bengaluru, India Europe, Middle East & Africa Belgium, Germany, Finland, France, United Kingdom, The Netherlands, Norway, Sweden Leinfelden-Echterdingen, Germany | Helsinki, Finland | Courbevoie, France | London, United Kingdom | Rotterdam, The Netherlands | Stockholm, Sweden
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
No content yet As soon as your partner uploads collateral, you’ll see it here.
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program