HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless Total experience to ensure right experiences at the right moment across all channels and devices. We drive automation, efficiency and innovation across ITSM and beyond to deliver Total experience at scale.
HCL Technologies Ltd. We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs. Contact Partner Visit Website Customer satisfaction score 4.38 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Delhi, New Delhi, India
HCL Technologies Ltd. Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Focus Industries Location Resources
About HCL Technologies Ltd. HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless Total experience to ensure right experiences at the right moment across all channels and devices. We drive automation, efficiency and innovation across ITSM and beyond to deliver Total experience at scale. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Platform The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Technology Excellence FlexSpace Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 192 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 84 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 42 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 485 Clinical Device Management (CDM) Clinical Device Management 9 Customer Service Management (CSM) Suite Certification - CSM Professional 30 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 33 Enterprise Architecture Implementation Delivery Accreditation 3 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 15 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 3 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 64 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 31 ITOM Health Certified Implementation Specialist – Event Management 42 ITOM Visibility Certified Implementation Specialist – Discovery 28 Certified Implementation Specialist – Service Mapping 28 ITSM Pro Micro-Certification - CMDB Health 18 Micro-Certification - Configure the CMDB 18 Micro-Certification - Service Portal 18 Micro-Certification – DevOps Change Velocity 4 Suite Certification - ITSM Professional 4 ITSM Standard Certified Implementation Specialist – IT Service Management 14 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 280 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 14 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 7 Suite Certification - Now Assist for HR Service Delivery Pro Plus 14 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 41 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 32 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 2 Certified Implementation Specialist – Third-party Risk Management (TPRM) 2 Security Incident Response Certified Implementation Specialist – Security Incident Response 8 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 50 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 6 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 34 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 23 Workflow Data Fabric Suite Certification - Workflow Data Fabric 2
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 3 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 14
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 51 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 672 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 928
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Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Santa Clara, United States Asia Pacific & Japan Australia, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Singapore, Taiwan Sydney, Australia | Delhi, India | Kuala Lumpur, Malaysia Europe, Middle East & Africa United Arab Emirates, Switzerland, Germany, Denmark, France, United Kingdom, Ireland, The Netherlands, Saudi Arabia, Sweden, South Africa Dubai, United Arab Emirates | Eschborn, Germany | Paris, France | London, United Kingdom | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas Brazil, Canada, Mexico, United States Santa Clara, United States Asia Pacific & Japan Australia, Hong Kong, India, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines, Singapore, Thailand Sydney, Australia | Delhi, India | Kuala Lumpur, Malaysia Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hungary, Ireland, Israel, Italy, Liechtenstein, Luxembourg, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, South Africa Dubai, United Arab Emirates | Eschborn, Germany | Paris, France | London, United Kingdom | Stockholm, Sweden Regional Coverage Country Coverage Partner Office Locations Americas United States Santa Clara, United States Asia Pacific & Japan Australia, India, Malaysia Sydney, Australia | Delhi, India | Kuala Lumpur, Malaysia Europe, Middle East & Africa United Arab Emirates, Denmark, France, United Kingdom, Saudi Arabia, South Africa Dubai, United Arab Emirates | Paris, France | London, United Kingdom
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