Our support spans the entire ServiceNow transformation journey. With extensive experience in management consulting and enterprise architecture, we will help you craft effective digital strategy and roadmap, advise you throughout the change management process, and provide team enablement and training to your business stakeholders. Expect high quality implementations focused on maximising ServiceNow's value and achieved through stable, predictable and consistent Agile delivery. We have helped some of the region's largest enterprises in their successful transition to ServiceNow and we are ready to empower your journey too. Let's make transformation happen together.
ITCE OOD As one of the first ServiceNow partners in the CEE region, we are experts in driving transformative change. Contact Partner Visit Website Customer satisfaction score 4.55 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Sofia, Sofia, Bulgaria
ITCE OOD Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About ITCE OOD Our support spans the entire ServiceNow transformation journey. With extensive experience in management consulting and enterprise architecture, we will help you craft effective digital strategy and roadmap, advise you throughout the change management process, and provide team enablement and training to your business stakeholders. Expect high quality implementations focused on maximising ServiceNow's value and achieved through stable, predictable and consistent Agile delivery. We have helped some of the region's largest enterprises in their successful transition to ServiceNow and we are ready to empower your journey too. Let's make transformation happen together. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 8 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.69 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 9 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 4 ITOM Health Certified Implementation Specialist – Event Management 1 ITOM Visibility Certified Implementation Specialist – Discovery 1 Certified Implementation Specialist – Service Mapping 1 ITSM Standard Certified Implementation Specialist – IT Service Management 3 Micro-Certification - CMDB Health 3 Micro-Certification - Configure the CMDB 3 Micro-Certification - Service Portal 3 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 3
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 11 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 15 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 13
Focus industries Self-declared by partner. Financial Services Government Manufacturing Retail and Hospitality Telecom Media Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa Albania, Austria, Bosnia-Herzegovina, Bulgaria, Switzerland, Cyprus, Czech Republic, Estonia, Greece, Croatia, Hungary, Lithuania, Montenegro, Poland, Romania, Serbia, Slovenia, Ukraine Sofia, Bulgaria Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa Bulgaria, Greece, Hungary, Poland, Romania Sofia, Bulgaria
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program