The iTSM Group companies operating as ServiceNow Elite Partners include iTSM Consulting GmbH (Germany) as the parent company and its subsidiaries Trusted Quality Switzerland GmbH (Switzerland), Softpoint Trusted Quality GmbH (Austria), iTSM Trusted Quality S.R.L. (Romania), Trusted Quality NL B.V. (Netherlands) and smartvokat Trusted Quality. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. With "Inspiring Legal", smartvokat Trusted Quality offers a holistic end-to-end service portfolio that specifically assists companies with legal departments along their digital transformation. Headquarters of iTSM Consulting GmbH is Bodenheim near Frankfurt am Main. The group currently has more than 200 employees and serves about 750 customers from the economy and public administration.
iTSM Group Consulting management with excellence expertise in customer service management, IT service management, employee workflows and IT operation management. Contact Partner Visit Website Customer satisfaction score 4.29 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Bodenheim, Rhineland Palatinate, Germany
iTSM Group Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About iTSM Group The iTSM Group companies operating as ServiceNow Elite Partners include iTSM Consulting GmbH (Germany) as the parent company and its subsidiaries Trusted Quality Switzerland GmbH (Switzerland), Softpoint Trusted Quality GmbH (Austria), iTSM Trusted Quality S.R.L. (Romania), Trusted Quality NL B.V. (Netherlands) and smartvokat Trusted Quality. All units of the iTSM Group master the essential impact dimensions of digitization and bundle them into a holistic positive service experience in order to increase customer satisfaction, enable differentiation in the service experience and optimize service costs. With "Inspiring Legal", smartvokat Trusted Quality offers a holistic end-to-end service portfolio that specifically assists companies with legal departments along their digital transformation. Headquarters of iTSM Consulting GmbH is Bodenheim near Frankfurt am Main. The group currently has more than 200 employees and serves about 750 customers from the economy and public administration. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 102 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 0 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 0 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.4 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 12 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 18 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.37 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 33 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 34 Customer Service Management (CSM) Suite Certification - CSM Professional 16 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 11 Human Resources (HR) Suite Certification - HR Professional 6 ITOM Health Certified Implementation Specialist – Event Management 5 ITOM Visibility Certified Implementation Specialist – Discovery 4 Certified Implementation Specialist – Service Mapping 4 ITSM Pro Micro-Certification – DevOps Change Velocity 2 Suite Certification - ITSM Professional 2 ITSM Standard Certified Implementation Specialist – IT Service Management 11 Micro-Certification - CMDB Health 13 Micro-Certification - Configure the CMDB 13 Micro-Certification - Service Portal 13 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus - Retiring Soon 2 Suite Certification - Now Assist for HR Service Delivery Pro Plus 3 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 1 Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 2 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 4 Certified Implementation Specialist – Third-party Risk Management (TPRM) 4 Security Incident Response Certified Implementation Specialist – Security Incident Response 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 6 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 3 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 9 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 3
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 65 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 84 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 95
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Service Provider Telecom Media Technology Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Asia Pacific & Japan Japan Europe, Middle East & Africa Austria, Switzerland, Germany, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, Romania Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands | Bucharest, Romania Regional Coverage Country Coverage Partner Office Locations Americas United States Asia Pacific & Japan Japan Europe, Middle East & Africa Austria, Belgium, Switzerland, Germany, France, United Kingdom, Liechtenstein, Luxembourg, The Netherlands, South Africa Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands Regional Coverage Country Coverage Partner Office Locations Americas United States Europe, Middle East & Africa Austria, Switzerland, Germany, Liechtenstein, The Netherlands, Romania Steyregg, Austria | Zurich Airport, Switzerland | Bodenheim, Germany | Ulft, The Netherlands | Bucharest, Romania
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program