Pentio, established in 2023 and based in Toronto, was founded by former Big 4 consulting leaders who saw an opportunity to build a pure-play ServiceNow boutique firm that prides itself on being agile and cost-effective while maintaining the best practices of top-tier consultancies. With a portfolio of Advisory, Implementation and Operational services, Pentio focuses on Telco Service Operations Management, Order Management, Security Operations, Customer Service Management, Strategic Portfolio Management and ServiceNow integrations to leading 3rd-party Cybersecurity and Customer Service software to further automate enterprise-wide processes to help organizations maximize their investment in ServiceNow. With a commitment to innovation, we deliver Now Assist and Workflow Data Fabric solutions to our clients, enhancing automation and AI-driven efficiencies across their ServiceNow environment.
    
        
            
    
        
    
            
            
            
            
    
    
    
    
    
    
    
    
    
         
        
        
   
   
   
   
      
    
    
        
        
    
        Pentio Inc.
        
    
        
            
    
        
            A pure-play ServiceNow partner, based in Canada. ServiceNow solutions delivered with quality and excellent service, always.
        
    
        
        
            
        
            
                 
    
    
        
        
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               Customer satisfaction score
               
                  5 out of 5
                  
                     The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
            	  
               
            
            
            
               
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               Headquarters
               
                  
                     Toronto, Ontario, Canada
                  
               
            
         
      
   
    
 
    Pentio Inc.
     
    
    
        
        
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        About Pentio Inc.
        
    
      
         Pentio, established in 2023 and based in Toronto, was founded by former Big 4 consulting leaders who saw an opportunity to build a pure-play ServiceNow boutique firm that prides itself on being agile and cost-effective while maintaining the best practices of top-tier consultancies. With a portfolio of Advisory, Implementation and Operational services, Pentio focuses on Telco Service Operations Management, Order Management, Security Operations, Customer Service Management, Strategic Portfolio Management and ServiceNow integrations to leading 3rd-party Cybersecurity and Customer Service software to further automate enterprise-wide processes to help organizations maximize their investment in ServiceNow. With a commitment to innovation, we deliver Now Assist and Workflow Data Fabric solutions to our clients, enhancing automation and AI-driven efficiencies across their ServiceNow environment.
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        Partner Types
        
    
        
            
    
        
            Operates in the following capacities.
        
    
        
        
            
        
    
         
            
               
   
   
      
         
      
      
    
    
        
        
    
        Consulting & Implementation
        
    
        
            
    
        
            Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
        
    
        
        
    
      
         
            
               Partner segment
            
            
               Specialist
            
            
               The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
        Product certifications
        
    
        
            
    
        
            Holds one or more ServiceNow credentials and competitive differentiation.
        
    
        
        
            
        
    
         
            
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                        App Engine
                     
                     
                        
                           
                              ServiceNow Certified Application Developer
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        Accreditations
        
    
        
            
    
        
            Certifies the level of training and expert knowledge.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Presales Accreditation
        
    
        
            
    
        
            Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               3
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Sales Accreditation
        
    
        
            
    
        
            Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               3
            
            
         
      
   
            
               
   
   
      
      
    
    
        
        
    
        Delivery Accreditation
        
    
        
            
    
        
            Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
        
    
        
        
    
      
         
            
               Accreditation(s)
            
            
               3
            
            
         
      
   
            
         
      
   
    
 
   
      
         
    
    
        
        
    
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            Self-declared by partner.
        
    
        
        
            
        
    
         
            
               
   
   
      
      
    
    
        
        
    
        Energy and Utilities
        
    
        
        
    
      
   
            
               
   
   
      
      
    
    
        
        
    
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        Location and coverage
        
    
        
            
    
        
            The partner’s coverage location, validated by ServiceNow.
        
    
        
        
            
        
            
        
            
        
            
        
    
         
            Consulting & Implementation
            
               
                  
                     Regional Coverage
                     Country Coverage
                     Partner Office Locations
                  
                  
                     
                        Americas
                     
                     Canada
                     Toronto, Canada
                  
               
            
         
      
   
    
 
    
    
    
        
        
    
        Partner resources and collateral
        
    
        
            
    
        
            Partners are encouraged to use the Partner Portal for uploading purposes.
        
    
        
        
            
        
    
    
    
    
        
            
    
    
    
    
  
  
    
    
    
    
    
    
    
      Case Study
    
    
    
        Insurer Transformed Security with SecOps VR
        
    
    
      
    
        
            Fortifying the Enterprise: How an Insurance company led a security transformation with SecOps VR
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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      Case Study
    
    
    
        Telco Transformed Service Reliability with TSOM
        
    
    
      
    
        
            Turning the Tide: How a Leading Telco Transformed Service Reliability with ServiceNow TSOM
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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      Case Study
    
    
    
        Fintech Achieves Regulatory Compliance with ITOM
        
    
    
      
    
        
            How a Fintech addressed compliance and service delays with ITOM, ITSM, HW and SW Asset Mgmt
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
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      Infographic
    
    
    
        Infographic - Company Overview
        
    
    
      
    
        
            See Pentio at a glance in this infographic showcasing our ServiceNow expertise and differentiators
        
    
    
    
    
    
    
    
       
    
    
    
    
    
    
        
        
            Video CTA
        
        
    
    
    
    
    
    
    
    
      
    
      
    
      
    
      
         
    
    
        
        
        
    
    
    
    
    
    
    
    
    
      
    
  
        
        
    
 
    
    
    
        
        
    
        Explore more
        
    
        
            
    
        
            Discover more ways the Partner Finder helps maximize your ServiceNow investment.
        
    
        
        
            
                 
    
    
        
        
            Partner Team
        
        
    
    
    
    
    
    
    
    
    
            
        
            
        
            
        
    
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Additional resources
        
    
    
    
      
        
          ServiceNow Store
        
        
      
    
      
        
          Learn more about Partner Programs
        
        
      
    
  
    
        
  
  
    
   
   
   
   
   
   
   
    
    
        Topics
        
    
    
    
      
        
          The ServiceNow Reseller Partner Program
        
        
      
    
      
        
          The ServiceNow Service Provider Partner Program
        
        
      
    
      
        
          The ServiceNow Consulting & Implementation Partner Program
        
        
      
    
      
        
          The ServiceNow Build Partner Program