The Process Play is a specialist ServiceNow partner, focusing on high-impact, consulting-first implementations. We help global organisations unlock value from niche ServiceNow capabilities such as Source-to-Pay (S2P), Sales and Order Management (SOM), Legal Service Delivery (LSD), Workspace Service Delivery (WSD), Customer Service Management (CSM) and Third Party Risk Management (TPRM). With a people-first culture, a growing portfolio of IP, and operations across the UK, Europe, and the US, we're trusted by clients such as Booking.com to deliver measurable outcomes.
The Process Play Specialist ServiceNow Partner | Consulting-First Delivery | S2P, SOM, LSD, WSD, CSM, TPRM | UK, Europe, US Contact Partner Visit Website Customer satisfaction score 4.75 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters Birmingham, West Midlands, United Kingdom
The Process Play Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About The Process Play The Process Play is a specialist ServiceNow partner, focusing on high-impact, consulting-first implementations. We help global organisations unlock value from niche ServiceNow capabilities such as Source-to-Pay (S2P), Sales and Order Management (SOM), Legal Service Delivery (LSD), Workspace Service Delivery (WSD), Customer Service Management (CSM) and Third Party Risk Management (TPRM). With a people-first culture, a growing portfolio of IP, and operations across the UK, Europe, and the US, we're trusted by clients such as Booking.com to deliver measurable outcomes. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Employee Experience The Process Play - Complete Legal Transformation Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 6 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 5 Customer Service Management (CSM) Suite Certification - CSM Professional 2 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 2 ITOM Health Certified Implementation Specialist – Event Management 2 ITOM Visibility Certified Implementation Specialist – Discovery 1 Certified Implementation Specialist – Service Mapping 1 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 1 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 1 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 2 Micro-Certification - Agile and Test Management Implementation 1
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 8 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 11 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 10
Focus industries Self-declared by partner. Government Manufacturing Retail and Hospitality Service Provider Transportation and Logistics
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Europe, Middle East & Africa United Kingdom, Kenya, The Netherlands Birmingham, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas United States Europe, Middle East & Africa United Kingdom, The Netherlands Birmingham, United Kingdom
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
No content yet As soon as your partner uploads collateral, you’ll see it here.
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program