TTEC Digital helps clients optimize and automate back- and mid-office operations with ServiceNow, so that they can deliver experiences that live up to their customer service promises. Our deep expertise in AI and contact center technologies sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences. TTEC Digital is a full-stack ServiceNow partner, delivering across the entire platform—including ITSM, ITOM, CSM, FSM, HRSD, SecOps, GRC, and more.
TTEC Digital, LLC TTEC Digital and ServiceNow connect contact centers with the enterprise to enable seamless, end-to-end customer experiences. Contact Partner Visit Website Customer satisfaction score 4.5 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Austin, Texas, United States
TTEC Digital, LLC Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Public Sector Designations Focus Industries Location Resources
About TTEC Digital, LLC TTEC Digital helps clients optimize and automate back- and mid-office operations with ServiceNow, so that they can deliver experiences that live up to their customer service promises. Our deep expertise in AI and contact center technologies sets us apart as we streamline processes, make crucial data more visible, and create more consistently positive customer experiences. TTEC Digital is a full-stack ServiceNow partner, delivering across the entire platform—including ITSM, ITOM, CSM, FSM, HRSD, SecOps, GRC, and more. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.33 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 5 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 4 Customer Service Management (CSM) Suite Certification - CSM Professional 5 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 4 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 3 Human Resources (HR) Suite Certification - HR Professional 2 ITOM Health Certified Implementation Specialist – Event Management (CIS-EM) 2 ITOM Visibility Certified Implementation Specialist – Discovery (CIS-DISCO) 1 Certified Implementation Specialist – Service Mapping (CIS-SM) 1 Legal Service Delivery Delivery Accreditation - Legal Service Delivery 1 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for CSM Pro Plus - Retiring Soon 1 Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 3 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 1 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management Pro Plus - Retiring Soon 1 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 2 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 1
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 4 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 8 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 9
Public sector designations Self-declared by partner. US Contract Procurement vehicles General Services Administration Schedule 70 (GSA), US Contract/Procurement Vehicles
Focus industries Self-declared by partner. Financial Services Government
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Austin, United States Europe, Middle East & Africa Germany, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas United States Austin, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Austin, United States Europe, Middle East & Africa Germany, United Kingdom
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program