GenAI has grown exponentially over the past year and projections see this only increasing. In previous surveys, customers have consistently ranked driving deflection as a top reason for implementing GenAI tools. The session will review best practices for helping employees use GenAI to drive deflection. Presenters share best practices to driving a positive GenAI end-user experience for example, ways to build trust with GenAI, and examples of how and when to best use GenAI to help users self-service when information is needed, or a problem occurs.
- Type: Mini Theater
- Solutions: AI, Now Assist
- Topics: AI, Surprise Me, UX
- Industry: N/A
- Audience: Administrator, Builder / Citizen Developer, Business Analyst, Implementer, Platform Owner