Interested in understanding and improving the experience for end users but don't have the resources to conduct a formal journey mapping research project? Learn how to leverage existing knowledge about end users to surface insights into user journeys, pain points, and opportunities for improvement. Gain practical skills to help craft exceptional user experiences and provide measurable business value.
- Type: Mini Theater
- Industry: N/A
- Topics: New to ServiceNow, Surprise Me, UX
- Audience: Administrator, Builder / Citizen Developer, Business Analyst, Implementer, Platform Owner
Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Predictive Escalations with Machine Learning.
Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Delivering fast integrations and a consumer-grade UX with ServiceNow.
Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: Discover the future of coding developer potential with GenAI.
Learn more about Surprise Me with this Knowledge 2024 session on Now on Now: How we increase developer productivity with GenAI and DevOps.
Learn more about Think Big with this Knowledge 2024 session on The future of work: Mastering AI, the key to job security.
Learn more about Think Big with this Knowledge 2024 session on Augmenting the employee experience: Where do we grow from here?.
Learn more about Surprise Me with this Knowledge 2024 session on Unleashing the power of generative AI with the ServiceNow platform.
Learn more about Surprise Me with this Knowledge 2024 session on Put AI to work for people.
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