How do we justify making time to prioritize improving user experience and how do we measure the benefits? We’ll talk about how improving user experience directly impacts productivity and reduces the learning curve and training costs for employees. We’ll also explore how usability initiatives contribute to the reliability of systems and reduce your support costs by minimizing errors and improving task completion rates. Lastly, I’ll share some helpful tips for making changes and measuring results. See you there!
- Type: Mini Theater
- Industry: N/A
- Topics: New to ServiceNow, Surprise Me, UX
- Audience: Administrator, Builder / Citizen Developer, Business Analyst, Executive, Implementer, Platform Owner