Now on Now Now on Now: How AI Search transformed user experience and increased self-service through case avoidance
May 7th, 2024 24 mins

About the session

This presentation delves into the impact of AI-powered search on user experience, particularly in enhancing self-service and minimizing case escalation. Through real-world examples and data-driven insights, we explore how AI search algorithms have streamlined navigation, empowered users to find solutions independently, and significantly reduced the need for support cases. Join this session to uncover the transformative potential of AI in user service.

Speakers Rajeev Sethi Group VP, Emerging Technologies, ServiceNow Avin Sijariya Principal Enterprise Architect - Search, ServiceNow
Featured Products Non-Specific Product/Solution Related Products AI Now Assist Now Platform
Keep learning Knowledge is power, and here’s how to tap into it.
Community Enhance your technical journey through peer-to-peer support with the ServiceNow Community. ServiceNow Events Find your next event, boost your learning, and gain valuable skills with our digital event experience. Watch Demos Dive into our curated collections of sessions and credential-building opportunities.