Now on Now Now on Now: Intelligence in IT operations - an ITSM + ITOM AIOps story
May 8th, 2024 25 mins

About the session

ServiceNow® IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, learn how we use the Now Platform®, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.

Speakers Madhuri Manikonda Sr. Director, DT Network and Communication S, ServiceNow Anu Arora Sr. Manager - Enterprise Systems Management, ServiceNow
Featured Products IT Service Management Related Products IT Operations Management Now Platform
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