ServiceNow® IT has big dreams! We aspire to have “0” user reported incidents, “0” service desk and “0” outages to give our employees and our customers the best possible experience. In this session, learn how we use the Now Platform®, ServiceNow ITSM + ITOM AIOps to help us manage our IT infrastructure with intelligence at every turn. We'll show you how we use AI and ML algorithms to automate our IT operations, provide real-time insights, and predict and prevent outages before they occur. Learn how we Shift left using Virtual Agent and GenAI.
- Type: Now on Now
- Solutions: IT Operations Management, IT Service Management, Now Platform
- Topics: Now on Now, Cloud Technology, Core Technology, Now Platform
- Audience: Beginning Developer, Builder / Citizen Developer, Business Analyst, Enterprise Architect, Executive, Experienced Developer, Implementer, Platform Owner