Now on Now Now on Now: Look, no hands! Using intelligence to run a zero-touch ITAM process
May 8th, 2024 27 mins

About the session

We needed hands-free, effective, & cost-efficient IT asset management...and we got it using our own ServiceNow® ITAM products! Learn how our intelligent bots chat with employees who request laptops, freeing up agents to work on more complex requests & incidents. Watch us connect intelligent bot conversations to our zero-touch hardware delivery process & see how we tailor software based on employee roles. You'll learn how hardware assets are automatically created in our ITAM database & assigned to users, with zero human intervention, & how we reclaim hardware & software and use ESG dashboards

Category
Speakers Poonam Kripalani Senior Director, Global ITAM, ServiceNow Abhishek Erra Staff Software Engineer - ITAM, ServiceNow
Featured Products IT Asset Management Related Products ESG Management Hardware Asset Management IT Asset Management Now Platform Software Asset Management
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