In this groundbreaking session, SAP—one of the first AI Lighthouse customers—unveils its strategy for embedding GenAI across the ServiceNow platform, marking a significant milestone in its enterprise AI strategy. This initiative is poised to redefine operational excellence, customer and employee satisfaction, and innovation by leveraging the capabilities of GenAI to process and analyze data end-to-end across the ServiceNow platform. Learn more about the strategic vision behind this integration, challenges, breakthroughs, and benefits for businesses looking to stay ahead in the digital era.
- Type: Breakout
- Solutions: ServiceNow Cloud Observability, Customer Service Management, Industry Solutions: Technology, IT Service Management, AI, Integration Hub, Now Platform
- Topics: AI, Customer Service & Operations, Now Platform
- Industry: Technology
- Audience: Business Analyst, Executive, Platform Owner