Join Jason Bissonnette, NOW Platform Lead at Teck Resources, on a journey revealing how they transformed ServiceNow® from an IT ticketing tool into a strategic platform. Initially an underutilized platform since 2011, ServiceNow is now a linchpin for future cross-functional success. Discover how Teck has enabled gains in efficiency and operational visibility by instituting an innovation-focused Center of Excellence and prioritizing a >80% company-wide CMDB health score. And, learn how to accelerate Strategic Portfolio on NOW with details on Teck's current application disposition project!
- Type: Sponsor Theater
- Solutions: IT Operations Management, IT Service Management
- Topics: Cloud Technology, Core Technology
- Industry: N/A
- Audience: Executive, Platform Owner