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Meet the Autonomous Workforce

The Autonomous Workforce is more than just isolated tasks. These AI specialists are assigned to roles, with business context and permissions to handle complex workflows end-to-end.

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AI

Put AI to work across your business with our single, intelligent platform.
Data

Power all your workflows, AI, and analytics with real-time access to data from any source.
Workflows

Automate workflows to lower costs and raise productivity.
ServiceNow Otto

Explore the new way to put AI to work. You ask, ServiceNow Otto handles the rest.
RaptorDB

Unify data and analytics on the ServiceNow AI Platform for ultra-fast workflow performance at scale.
Process Mining

See how workflows and AI agents actually execute and improve them right where they run.
AI Agents

AI Agents Take action with autonomous AI agents that work for you.
ServiceNow AI Control Tower

Connect strategy, governance, management, and performance for all your AI across the enterprise.
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Protect sensitive data and increase security, privacy, and compliance across the enterprise.
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Rely on ServiceNow for AI that’s human-centered, inclusive, transparent, and accountable.

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Provide better experiences

Learn how you can use GenAI to equip customers and employees with self-service for requests. (3:17)
Resolve issues faster

Find out how your business can reduce manual work and help agents resolve cases faster. (4:08)
Create and automate workflows

See how to simplify the way workflows are built and custom code is developed. (4:30)

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Enterprise Architecture

Build a bridge between business processes and IT architecture.
Service Operations Workspace

Predict, prevent, and resolve incidents proactively from a single workspace.
Cloud Governance Suite

Automate cloud governance for better compliance, security, and costs.
Operational Technology Management

Protect your OT environment and improve uptime.
IT Asset Management

Control costs and minimize risks across the IT asset lifecycle.
IT Operations Management

Deliver proactive digital operations with AIOps.
IT Service Management

Transform service management to boost productivity and maximize ROI.
ServiceNow Cloud Observability

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Gain insights to move from strategy to business outcomes.
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CRM

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Customer Service Management

Empower self-service, boost agent productivity, and speed up resolution.
Field Service Management

Optimize scheduling, empower technicians, and reduce unneeded visits.
Sales and Order Management

Accelerate the lead-to-cash cycle and boost revenue.
Configure, Price, Quote

Use AI to simplify and accelerate sales across all channels.
Financial Services Operations

Provide resilient financial services operations for enhanced experiences.
Healthcare and Life Sciences Service Management

Create consumer-grade healthcare experiences and improve operational performance.
Sales and Order Management for Technology Providers

Fuel XaaS revenue with AI-powered experiences across sales and order lifecycles.
Sales and Order Management for Telecommunications

Grow revenue with AI-powered experiences across sales, fulfillment, and services.
Public Sector Digital Services

Modernize and speed up the delivery of government services.
Telecommunications Service Management

Unlock growth with AI-powered experiences across customer service and network operations.
Technology Provider Service Management

Promote speed and growth for your XaaS business with AI-powered experiences.

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Minimize the risk, impact, and cost of securing your business.

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Security Operations

Mount an effective defense against security threats and attacks.
Security Incident Response

Respond fast to evolving threats while optimizing security operations.
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Identify, prioritize, and remediate vulnerabilities across the business.
Threat Intelligence Security Center

Gain advanced threat hunting, modeling, and analysis on the ServiceNow AI Platform.
Integrated Risk Management

Make risk-informed decisions while improving efficiency and resilience.
Third-party Risk Management

Reduce third-party risk while improving resilience and compliance.
Security Posture Control

Manage the security of enterprise assets on premises and in the cloud.
Privacy Management

Manage data privacy in real time as part of a holistic enterprise risk program.

Employee Experience

Automate the busywork, so that you can unleash your talent on the big work.

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HR Service Delivery

Give employees instant answers, guidance, and fast issue resolution.
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Make AI and skills-driven talent planning and development decisions.
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Modernize operations to make faster decisions and grow productivity.
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Automate desk bookings, manage facilities, and optimize operations.
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Automate invoice ingestion and pay suppliers accurately.
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Deploy easy-to-follow procurement processes.
Supplier Lifecycle Operations

Streamline supplier onboarding, collaboration, and performance management.
ServiceNow EmployeeWorks

Stop chasing what other AI tools should have finished.
Enterprise Service Management

Unify IT, HR, and workplace services with AI on one platform

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Build custom apps fast while enhancing developer and business expert productivity.

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App Engine

Build apps that automate manual work and modernize legacy processes.
Build Agent

Vibe code enterprise apps from the tools you already use, governed and deployed on ServiceNow.

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Automotive

Put your automotive operations in overdrive with a single AI platform.
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Future-proof your bank with one AI platform.
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Power your product growth and efficiency with a single AI platform.
Healthcare

Fuel efficiency, reduce costs, and deliver quality care with a single AI platform.
Insurance

Be the trusted carrier of choice with one AI platform.
Life Sciences

Accelerate innovation, in and out of the lab, with one AI-powered platform.
Manufacturing

Drive manufacturing efficiency with one AI platform.
Nonprofit

Learn how to do more with less while making your nonprofit organization more agile and effective.
National Government

Deliver secure experiences for civilian, defense, and intelligence IT workflows.
Retail

Enhance retail experiences with AI-powered insights on a single AI platform.
Technology Providers

Reimagine your XaaS lifecycle with a single AI platform.
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Grow revenue, automate operations, and manage infrastructure on one AI platform.

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Aston Martin Aramco partners with ServiceNow to boost efficiency and productivity on and off the race track.

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Deliver IT services to your users all through a single cloud-based platform.
Customer Service Management

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ServiceNow AI Platform

Automate processes and develop, run, and manage applications.

What’s new in AI experiences

Use AI-based tools to prioritize and automate routine tasks, detect incidents, and surface insights.

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Accelerate outcomes with expert-curated best practices for the ServiceNow AI Platform.

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ServiceNow AI Platform

Automate business processes, streamline app development, and manage digital infrastructure.
Customer Service Management

Deliver exceptional service, empower customers, and enhance their experience.
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Streamline IT service delivery, boost productivity, resolve issues, and enhance user satisfaction.
Employee Service Management

Streamline onboarding, provide HR and IT support, and empower employees with digital workflows.
Telecommunications Service Management

Unify telecom operations and deliver proactive care with quality and availability for services.
Governance, Risk, and Compliance

Build an integrated risk program, enhance decision-making, and improve performance with automation.
Security Operations

Accelerate response and strengthen security posture with SecOps workflows.

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The Australia release is here

Our latest release gives you the ability to scale AI safely, responsibly, and with your teams in control.

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Confidently extend AI across your enterprise.
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The biggest ServiceNow AI release yet.
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Take work to the next level with smarter, faster, simpler experiences for everyone.

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Knowledge 2026

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