Gain AI skills and insights that drive results World Forum delivers practical AI takeaways that are grounded in real business scenarios. Meet your industry leaders Connect with peers from leading organizations like NBN, The Salvation Army, and Zespri that are turning AI ambition into real-world impact. Get hands-on with AI  Explore 44 sessions and demos, featuring 27 customer speakers and 17 partner experts who will share practical AI strategies and lessons learned. Leave certified and freshly minted Earn a complimentary ServiceNow University certification onsite (usually $300+ AUD) and build skills you can apply straight away.

Join us for a day that brings AI learning to life


8:30 a.m. – 6:00 p.m.  

Welcome, Badge Pick-up, & Expo Opening Pick up your badge and explore the Expo to see the latest innovations from the ServiceNow AI Control Tower for business reinvention.


8:30 a.m. – 5:00 p.m.  

Expo & Sessions Connect with peers, discuss challenges, participate in hands-on AI labs, and walk away with actionable advice from industry experts and partners.


10:00 a.m. – 11:00 a.m.  

World Forum Keynote Get inspired by leaders and ServiceNow customers who are transforming their businesses and customer experiences with AI.


4:00 p.m. – 5:00 p.m.  

Closing Session Join us for an inspiring conversation with special guest, Australian Men's Test Cricket Captain and UNICEF Ambassador, Pat Cummins.


5:00 p.m. – 6:00 p.m.  

Networking Reception Cap off your day by networking with local leaders and exchanging ideas with industry peers.

Map your day with My Agenda Good news: You can lock in your must-see sessions for World Forum now with My Agenda. But you’ll need to register first. Register now to browse 40+ sessions and book your spot. Build Your Agenda

Get a fresh take from leaders
and changemakers Spend the day hearing from AI experts, visionaries, and inspirational voices across industries.

From pitch to platform: Meet Pat Cummins Voted one of the top 10 most culturally powerful people in Australia, Pat Cummins, the Australian Men's Test Cricket Captain, has been pivotal in reshaping the team's culture. As the revered captain and a UNICEF ambassador, his impact on and off the field resonates widely in the world of cricket and beyond. Rob Sewell Chief Information Officer,
NBN Co Video CTA Georgie Tunny Journalist, News Anchor & Podcaster Video CTA Carli Jackson Manager Digital Planning & Engagement,
IAG Video CTA

Douglas Schairer Partner,
Deloitte Video CTA

Stuart Scotis Global Agentic AI Leader,
Deloitte Video CTA

Farah Shamim Principal Consultant,
Fujitsu Video CTA

Sohaib Mushtaq Delivery Manager Enterprise,
Fujitsu Video CTA Lori Burdon Associate Director, Transformation Office,
Griffith University Video CTA Joanne-Claire Walsh Head of Enterprise Service Management Platforms,
Downer Group Video CTA Simone Boulding Senior Executive, Digital Services Modernisation Taskforce ,
Department of Industry, Science and Resources Video CTA

Kim Lee Chief People Officer,
Santos Video CTA

Kate Lawrence HR Global Process & Data Owner,
Orica Video CTA

Saraa Chalak Product Owner – HR ServiceNow,
Commonwealth Bank of Australia Video CTA

Jessica Monaghan Executive Manager Health Safety & Wellbeing,
Commonwealth Bank of Australia Video CTA Jeff Hausman EVP & GM, Technology Workflow Products,
ServiceNow Video CTA Elisha Harrington APJ Innovation Officer,
ServiceNow Video CTA

Tim Lloyd Head of Digital Operations,
Zespri Video CTA Tanya Trott Chief Technology Officer,
Transurban Video CTA Roosha Hill Sr. Product Marketing Manager,
ServiceNow Video CTA Benjamin Ingham Head of Project Delivery,
Bank of Queensland Video CTA Milad Kruze Chief Information Officer,
The Salvation Army Video CTA Zane Kuramoto Executive Manager, Strategic Design Office of Person Centred Design,
The Salvation Army Video CTA

Claire Kirby General Manager – New Zealand,
Novabridge Video CTA

Alok Gohil ServiceNow Practice Lead – Solution Consulting,
Novabridge Video CTA

Olivia Willee Partner, KPMG ServiceNow Leader,
KPMG Video CTA Liz Fassone Sr. Advisory Executive Architect,
ServiceNow Video CTA Greg Johnstone Executive Product Owner,
Commonwealth Bank of Australia Video CTA Ashley McGibbon Senior Director Enterprise Sales,
ServiceNow Video CTA Alexandra Masters Head of State, Local and Higher Education Australia,
ServiceNow Video CTA Tarun Thakur GVP & GM, Identity Security,
ServiceNow Video CTA Stephen Bombardiere General Manager Property and Procurement Technology,
Commonwealth Bank of Australia Video CTA Pete Andrew Group Vice President, Australia New Zealand,
ServiceNow Video CTA Richard Fleming Asia-Pacific AI, Insights and Solutions Practice,
Bain & Company Video CTA

Brett Lovett ServiceNow Business Group Leader, APJ,
Cognizant Video CTA

Patrick Seibel Digital Transformation Partner, ANZ,
Cognizant Video CTA

Shreyas Kokane Head of ServiceNow Solution Consulting, APJ,
Cognizant Video CTA

Vinai Chauhan Head of APJ – ServiceNow Sales and Solution,
Infosys Video CTA Rajeev Sethi Group VP of Enterprise Technologies,
ServiceNow Video CTA Barbara Kazepidis Group VP, Customer Excellence Group, APAC
ServiceNow Video CTA Mecaela Couper Specialist Solution Consultant,
ServiceNow Video CTA Dr Greg McDavitt Physician Executive & Clinical Director,
ServiceNow Video CTA Ian Krieger Innovation Officer, Asia Pacific,
ServiceNow Video CTA Leo Francia Senior Data Solution Architect, Platform, AI & Data,
ServiceNow Video CTA Simon White Principal Solution Architect, Technology Workflows,
ServiceNow Video CTA Gerwyn Samuel Principal Executive Architect,
ServiceNow Video CTA Sylvain Hauser Advisory AI Foundry Architect,
ServiceNow Video CTA Matt Dodd Outbound Product Management Director,
ServiceNow Video CTA Graeme Welsh Director, Solution Consulting, State Government,
ServiceNow Video CTA Load More

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