• Products
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  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

In business, only the fast survive.  IT service management is your key to increasing productivity, cross‑departmental cooperation, and workflow visibility.  Make IT the driving force behind mission‑critical business modernization and deliver everything as a service.

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TransAlta is Canada’s largest publicly traded power generator of electricity and renewable energy.

  • TransAlta Video: TransAlta reorganized from a functional IT discipline to a service delivery organization using IT Service Management and IT Operations Management solutions from ServiceNow.
  • TransAlta Case Study: Jamie Duncalf, IT Operations Management says, “ServiceNow is our growth engine in IT.  While we’re cutting back in other areas, ServiceNow is at the top of our investment priorities.”
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Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world.

  • Ashley Furniture Video: Brian Golish, Enterprise Service Management,talks about the importance of changing the way people THINK, not just changing the way people work.
  • Ashley Furniture Case Study: “From an IT perspective, we know that what got us to this point is not what will get us to the next,” says CIO, Bob White.
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Desjardins Group is the largest cooperative financial group in Canada, with approximately $250 billion in total assets.

  • Desjardins Video: Desjardins  accelerated application development times by 30‑40 percent.
  • Desjardins Case Study: Desjardins saved millions of dollars in annual IT costs by consolidating and centralizing 3,500+ departmental applications.

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