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Manage IT strategy, operations, service delivery, and apps on our single system of action.

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Automate, predict, digitize, optimize, monitor, and resolve risks by impact for security, compliance, and IT.

Deliver fast, personal service to employees while increasing productivity.

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Connect customer service with other orgs to resolve issues faster, lower cost, and boost satisfaction.

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Build business apps fast—whether you’re a pro coder or novice—with tools, templates, and more.

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

Consumerize the employee service experience

Increase customer satisfaction by solving issues faster

Digitize your business with intelligent apps

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In business, only the fast survive. IT service management is your key to increasing productivity, cross‑departmental cooperation, and workflow visibility. Make IT the driving force behind mission‑critical business modernization and deliver everything as a service.

CIO
INSIGHTS

TransAlta is Canada’s largest publicly traded power generator of electricity and renewable energy.

TransAlta Video: TransAlta reorganized from a functional IT discipline to a service delivery organization using IT Service Management and IT Operations Management solutions from ServiceNow.
TransAlta Case Study: Jamie Duncalf, IT Operations Management says, “ServiceNow is our growth engine in IT. While we’re cutting back in other areas, ServiceNow is at the top of our investment priorities.”

IT BUSINESS
STRATEGY

Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world.

Ashley Furniture Video: Brian Golish, Enterprise Service Management,talks about the importance of changing the way people THINK, not just changing the way people work.
Ashley Furniture Case Study: “From an IT perspective, we know that what got us to this point is not what will get us to the next,” says CIO, Bob White.

FOCUS ON
PRODUCTIVITY

Desjardins Group is the largest cooperative financial group in Canada, with approximately $250 billion in total assets.

Desjardins Video: Desjardins accelerated application development times by 30‑40 percent.
Desjardins Case Study: Desjardins saved millions of dollars in annual IT costs by consolidating and centralizing 3,500+ departmental applications.

With ServiceNow, we have eliminated multiple, siloed tools allowing us to dramatically improve the way we deliver IT services and build on our successes across other enterprise functions.

Bob Bayer

IT Director, Forest City Enterprises

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