With 300+ projects delivered, DSS is a European consulting partner that helps enterprises unlock the full value of the ServiceNow Platform. Our nearshore delivery model gives customers faster access to senior, certified consultants, agile collaboration, and outcomes they can count on. We lead with AI — guiding clients through the adoption of AI Agents, Now Assist, and agentic workflows that augment teams and accelerate every interaction. Around that, we bring proven multi-module expertise across ITSM, CSM, FSM, HRSD, ITOM, SecOps, GRC, integrations, and custom application development, supported end-to-end by advisory, implementation, optimisation, and managed services. From first-module launches to enterprise-wide AI transformations, DSS is the partner that turns ServiceNow ambition into measurable business performance. Reach out to us at office@dss.bg or learn more at dss.bg.
DSS -Digital and Software Solutions Ltd. We empower your goals through dedication, expertise and striving for excellence. Contact Partner Visit Website Customer satisfaction score 4.33 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Sofia, Sofia-Grad, Bulgaria
DSS -Digital and Software Solutions Ltd. Contact Partner Partner Types Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About DSS -Digital and Software Solutions Ltd. With 300+ projects delivered, DSS is a European consulting partner that helps enterprises unlock the full value of the ServiceNow Platform. Our nearshore delivery model gives customers faster access to senior, certified consultants, agile collaboration, and outcomes they can count on. We lead with AI — guiding clients through the adoption of AI Agents, Now Assist, and agentic workflows that augment teams and accelerate every interaction. Around that, we bring proven multi-module expertise across ITSM, CSM, FSM, HRSD, ITOM, SecOps, GRC, integrations, and custom application development, supported end-to-end by advisory, implementation, optimisation, and managed services. From first-module launches to enterprise-wide AI transformations, DSS is the partner that turns ServiceNow ambition into measurable business performance. Reach out to us at office@dss.bg or learn more at dss.bg. Load More Load Less
Partner Types Operates in the following capacities. Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 16 Customer Service Management (CSM) Suite Certification - CSM Professional 1 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 1 Suite Certification - Data Foundations (CMDB and CSDM) Professional 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 2 Human Resources (HR) Suite Certification - HR Professional 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance (CIS-RC) 2 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 2
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 11 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 6 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 11
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Manufacturing Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia Sofia, Bulgaria
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Solution Brief ServiceNow AI Agent Tutorial: Build Your First Age Step-by-step guide to building ServiceNow AI Agents with Now Assist and Agentic Workflows. Video CTA Read Story Case Study Case study: Transforming Field Service Management DSS optimized field service management using ServiceNow and NowMobile technologies. Video CTA Read Story Solution Brief CSDM 5.0 Explained: What, How and Why CSDM 5.0: new features, AI-driven transformation, and maximizing ServiceNow CMDB value. Video CTA Read Story Video Now Assist in ServiceNow ITSM AI Knowledge, Incident Summaries & Smart Requests (Full Demo) Video CTA Read Story Video ServiceNow AI Agent To-Do List Automation This tutorial demonstrates how AI agents can handle repetitive tasks and improve productivity. Video CTA Read Story
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program