Kaptius is an engineering-led ServiceNow partner helping enterprises move from AI curiosity to agentic AI deployment. We combine deep platform expertise with an outcomes-first mindset — delivering intelligent workflows, autonomous AI agents, and measurable business value on the ServiceNow AI Platform. Our team of 130+ in-house consultants holds 250+ expert certifications, including Certified Master Architects, and maintains a 4.89 CSAT rating across 60+ global customers. From ITSM and CSM to HR and custom workflows, we implement, optimise, and manage ServiceNow so organisations see impact in weeks, not months. Whether you're exploring AI use cases or ready to deploy agentic automation at scale, Kaptius delivers transformation that's faster, leaner, and built around value creation — not billable hours. With offices in London, Dublin, Hyderabad, and Dubai, we serve enterprises across the UK, Europe, and the Middle East.
Kaptius Engineering-first ServiceNow partner turning agentic AI into real business outcomes — faster, leaner, and built around what matters most: results. Contact Partner Visit Website Customer satisfaction score 4.87 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 1 See all applications and solutions Headquarters London, London, United Kingdom
Kaptius Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Kaptius Kaptius is an engineering-led ServiceNow partner helping enterprises move from AI curiosity to agentic AI deployment. We combine deep platform expertise with an outcomes-first mindset — delivering intelligent workflows, autonomous AI agents, and measurable business value on the ServiceNow AI Platform. Our team of 130+ in-house consultants holds 250+ expert certifications, including Certified Master Architects, and maintains a 4.89 CSAT rating across 60+ global customers. From ITSM and CSM to HR and custom workflows, we implement, optimise, and manage ServiceNow so organisations see impact in weeks, not months. Whether you're exploring AI use cases or ready to deploy agentic automation at scale, Kaptius delivers transformation that's faster, leaner, and built around value creation — not billable hours. With offices in London, Dublin, Hyderabad, and Dubai, we serve enterprises across the UK, Europe, and the Middle East. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 1 Customer Experience MSP360 ServiceHub - Intelligent MSP Workflows Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 44 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 6 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 18 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 5 ITSM Pro Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.63 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 7 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.93 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 44 Business Continuity Management Certified Implementation Specialist – Risk and Compliance (CIS-RC) 10 Micro-Certification - Business Continuity Management 1 Customer Service Management (CSM) Suite Certification - CSM Professional 18 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 5 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 5 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 7 ITOM Health Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise) 1 ITOM Visibility Suite Certification – IT Operations Management Visibility (ITOM Visibility) 3 ITSM Pro Employee Center Accreditation 2 Micro-Certification – DevOps Change Velocity 1 Suite Certification - ITSM Professional 1 ITSM Standard Certified Implementation Specialist – IT Service Management (CIS-ITSM) 1 Suite Certification - Data Foundations (CMDB and CSDM) Professional 6 Legal Service Delivery Suite Certification - Legal Service Delivery 1 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 3 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 2 Technology Provider Service Management (TPSM) Suite Certification - Technology Provider Service Management 1 Telecom Service Management (TSM) Suite Certification - Telecommunication and Media Service Management 1 Third-party Risk Management Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 3 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 1 Workflow Data Fabric Suite Certification - Workflow Data Fabric 4 Workplace Service Delivery Suite Certification - Workplace Service Delivery 8
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 1 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 3
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 32 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 32 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 89
Focus industries Self-declared by partner. Financial Services Government Healthcare and Life Sciences Manufacturing Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, United Kingdom, Ireland, Israel London, United Kingdom Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia London, United Kingdom
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