Vonage Vonage embeds enterprise-grade voice and AI natively into ServiceNow CSM & ITSM - unifying agents, workflows, and data in one platform. Contact Partner Visit Website ServiceNow Store See all applications and solutions Headquarters Holmdel, New Jersey, United States
Vonage Contact Partner Partner Types Accreditations Focus Industries Resources
About Vonage Vonage, part of Ericsson, is a global leader in cloud communications and a Select Build Partner for ServiceNow. Vonage Premier for ServiceNow Voice embeds enterprise-grade voice, real-time AI, and digital engagement natively into ServiceNow CSM and ITSM workspaces. Agents never leave ServiceNow. Voice controls, interaction records, case context, and AI-powered guidance all live in one place - eliminating swivel-chair inefficiency and manual data entry. Key capabilities include intelligent routing via Advanced Work Assignment, bi-directional presence sync, automatic interaction records, and real-time transcription that feeds ServiceNow Otto for instant summarization and next-best actions. Available on the ServiceNow Store, GA March 2026, supporting both CSM and ITSM. Vonage is the single partner for UCaaS, CCaaS, and CPaaS — unifying voice, digital channels, and APIs across the enterprise. Load More Load Less
Partner Types Operates in the following capacities. Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Select The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Accreditations Certifies the level of training and expert knowledge. Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 2 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 1
Focus industries Self-declared by partner. Education Financial Services Healthcare and Life Sciences Manufacturing Telco and Media
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Partnership Overview Vonage for ServiceNow Voice Native voice, AI, and real-time engagement built directly into ServiceNow CSM and ITSM. Video CTA Read Story Solution Brief Vonage Premier for ServiceNow Voice Unify voice, AI, and workflows in ServiceNow to accelerate resolution and lower cost to serve. Video CTA Read Story Partnership Overview Vonage and ServiceNow Expand their Partnership Official announcement of the Vonage + ServiceNow expanded partnership. Covered by 36+ media outlets. Video CTA Read Story Case Study Interstate Batteries Customer Success Story How Interstate Batteries used Vonage + ServiceNow to support 600+ employees without disruption. Video CTA Read Story Video Vonage Premier for ServiceNow Voice Highlights Watch Vonage Premier for ServiceNow Voice in action — native voice, AI, and workflows in one place. Video CTA Read Story
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program