Beyond20's mission is Changing Work Life. We deliver on that promise through training, advisory, and implementation services, empowering our clients to accelerate organizational transformation and achieve sustainable return on their NOW platform investments. Our platform migration expertise ensures our clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption. Beyond20 is a certified 8a woman-owned, minority-owned business.
Beyond20
Beyond20 delivers Enterprise Service Management solutions, Advisory, Training, and Implementation on the NOW platform for public and private clients.
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Customer satisfaction score
4.5 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Offering(s)
1
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Headquarters
Tempe, Arizona, United States
Beyond20
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Public Sector Designations
Focus Industries
Location
Resources
About Beyond20
Beyond20's mission is Changing Work Life. We deliver on that promise through training, advisory, and implementation services, empowering our clients to accelerate organizational transformation and achieve sustainable return on their NOW platform investments. Our platform migration expertise ensures our clients migrating from legacy platforms are able to achieve the benefits of the NOW platform without data loss or business disruption. Beyond20 is a certified 8a woman-owned, minority-owned business.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
Offering(s)
1
Technology Excellence
Cherwell Migration
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.17
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
4
Strategic Portfolio Management Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
6
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
8
Customer Service Management (CSM)
Suite Certification - CSM Professional
4
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
2
Human Resources (HR)
Suite Certification - HR Professional
2
ITOM Health
Certified Implementation Specialist – Event Management
2
ITOM Visibility
Certified Implementation Specialist – Discovery
1
Certified Implementation Specialist – Service Mapping
1
ITSM Pro
Micro-Certification - CMDB Health
7
Micro-Certification - Service Portal
7
Micro-Certification – DevOps Change Velocity
3
Suite Certification - ITSM Professional
3
ITSM Standard
Certified Implementation Specialist – IT Service Management
4
Micro-Certification - Configure the CMDB
7
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
1
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation
5
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
11
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
2
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
3
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
15
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
22
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
24
Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Certified Small Business, Minority-Owned Small Business (MOSB), Small Disadvantaged Business (SDB), Small Disadvantaged Business 8(a) Certified, Women-Owned Small Business (WOSB)
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA), US Contract/Procurement Vehicles
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Tempe, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Tempe, United States
Partner resources and collateral
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Additional resources
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program