CAI is a leading business technology services firm committed to helping private and public organizations drive value, improve productivity and enhance customer experience. The firm specializes in digital transformation services, including application management, strategy and consulting, intelligent automation, contingent workforce solutions, IT service management and business analytics. Founded in 1981 and headquartered in Allentown, PA, CAI is a privately-held company with offices throughout the United States, Canada, and the Asia-Pacific region. We make up a diverse and innovative global team known for providing right-sized strategy, solutions and ongoing support for our customers.
Computer Aid, Inc.
CAI is a purpose-driven business technology services firm committed to driving customer innovation.
Contact Partner Visit Website Customer satisfaction score 4.5 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Allentown, Pennsylvania, United States
Computer Aid, Inc. Contact Partner Partner Types Product Certifications Accreditations Focus Industries Location Resources
About Computer Aid, Inc. CAI is a leading business technology services firm committed to helping private and public organizations drive value, improve productivity and enhance customer experience. The firm specializes in digital transformation services, including application management, strategy and consulting, intelligent automation, contingent workforce solutions, IT service management and business analytics. Founded in 1981 and headquartered in Allentown, PA, CAI is a privately-held company with offices throughout the United States, Canada, and the Asia-Pacific region. We make up a diverse and innovative global team known for providing right-sized strategy, solutions and ongoing support for our customers. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Premier The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 7 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 2 Human Resources (HR) Suite Certification - HR Professional 1 ITOM Health Certified Implementation Specialist – Event Management 1 ITSM Pro Micro-Certification - Service Portal 3 Micro-Certification – DevOps Change Velocity 1 Suite Certification - ITSM Professional 1 ITSM Standard Certified Implementation Specialist – IT Service Management 2 Micro-Certification - CMDB Health 3 Micro-Certification - Configure the CMDB 3 Security Incident Response Certified Implementation Specialist – Security Incident Response 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 2 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 7 Micro-Certification - Agile and Test Management Implementation 3 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 6 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 15 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 17
Focus industries
Self-declared by partner.
Education Energy and Utilities Government Healthcare and Life Sciences Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Allentown, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Allentown, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Allentown, United States
Partner resources and collateral
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program