CoreX is a global ServiceNow consultancy driving business-focused transformation to unlock trapped value from your technology investment. We are an Elite partner grounded in deep industry leadership, functional (real life business) experience and ServiceNow mastery - all while developing transformative solutions that shape how enterprises evolve their businesses and drive success, through every technology era. At CoreX, we are exclusively focused on ServiceNow, with an industry-first GTM strategy and leadership expertise that stems back to 2009, with CoreX and our affiliate brands: ITS Partners & Volteo Digital. We currently have our Elite Consulting and Implementation, Premier Reseller and Registered Build designations and are the leading creator of OT integrations with multiple store offerings and apps. Housing 449 certifications in numerous disciplines; 5 CTA's and 1 CMA; North America HQ include New Jersey & Miami, with offices in LATAM and EMEA - we are constantly growing.
Core.X Group LLC
At CoreX, we make ServiceNow transformation achievable - delivering lasting impact, industry & functional leadership for every business we support.
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Customer satisfaction score
4.46 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow Store
Offering(s)
3
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Headquarters
Wilmington, Delaware, United States
Core.X Group LLC
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Core.X Group LLC
CoreX is a global ServiceNow consultancy driving business-focused transformation to unlock trapped value from your technology investment. We are an Elite partner grounded in deep industry leadership, functional (real life business) experience and ServiceNow mastery - all while developing transformative solutions that shape how enterprises evolve their businesses and drive success, through every technology era. At CoreX, we are exclusively focused on ServiceNow, with an industry-first GTM strategy and leadership expertise that stems back to 2009, with CoreX and our affiliate brands: ITS Partners & Volteo Digital. We currently have our Elite Consulting and Implementation, Premier Reseller and Registered Build designations and are the leading creator of OT integrations with multiple store offerings and apps. Housing 449 certifications in numerous disciplines; 5 CTA's and 1 CMA; North America HQ include New Jersey & Miami, with offices in LATAM and EMEA - we are constantly growing.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Platform
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Solutions and offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
Offering(s)
3
Technology Excellence
VRx
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Hyperautomation and Low Code
Back Office Blueprint
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Technology Excellence
HAMx
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
ITOM Visibility
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
7
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.64
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
3
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
8
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.44
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
6
Strategic Portfolio Management Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
28
Customer Service Management (CSM)
Suite Certification - CSM Professional
12
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
2
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
10
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
12
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional
2
Human Resources (HR)
Suite Certification - HR Professional
3
ITOM Health
Certified Implementation Specialist – Event Management
6
ITOM Visibility
Certified Implementation Specialist – Discovery
3
Certified Implementation Specialist – Service Mapping
3
ITSM Pro
Micro-Certification - Service Portal
8
Micro-Certification – DevOps Change Velocity
2
Suite Certification - ITSM Professional
2
ITSM Standard
Certified Implementation Specialist – IT Service Management
6
Micro-Certification - CMDB Health
8
Micro-Certification - Configure the CMDB
8
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
2
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
2
Security Incident Response
Certified Implementation Specialist – Security Incident Response
4
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
9
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management
7
Micro-Certification - Agile and Test Management Implementation
2
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
4
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
3
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
35
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
89
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
68
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Honduras, Mexico, Peru, United States
Guadalajara, Mexico | Chandler, Kentwood, Wilmington, United States
Asia Pacific & Japan
India
Europe, Middle East & Africa
Spain, Portugal
Madrid, Spain
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, Mexico, United States
Guadalajara, Mexico | Chandler, Kentwood, Wilmington, United States
Europe, Middle East & Africa
Spain
Madrid, Spain
Partner resources and collateral
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Additional resources
ServiceNow Store
Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program