ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries.
The ECS Integrated Solutions Division (previously Integrated Solutions Management, Inc.) is one of a small number of Elite ServiceNow partners with a strong presence in both the government and commercial spaces. ECS had launched many of the most noteworthy ServiceNow deployments across public and private entities. ECS supports all ServiceNow product lines.
ECS
Powerful Solutions for a Complex World
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Customer satisfaction score
4.07 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Fairfax, Virginia, United States
ECS
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Public Sector Designations
Focus Industries
Location
Resources
About ECS
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries.
The ECS Integrated Solutions Division (previously Integrated Solutions Management, Inc.) is one of a small number of Elite ServiceNow partners with a strong presence in both the government and commercial spaces. ECS had launched many of the most noteworthy ServiceNow deployments across public and private entities. ECS supports all ServiceNow product lines.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
4
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
9
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
25
Customer Service Management (CSM)
Suite Certification - CSM Professional
7
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
2
Enterprise Architecture Implementation Delivery Accreditation
1
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
8
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
9
Human Resources (HR)
Suite Certification - HR Professional
9
ITOM Health
Certified Implementation Specialist – Event Management
3
ITOM Visibility
Certified Implementation Specialist – Discovery
1
Certified Implementation Specialist – Service Mapping
1
ITSM Pro
Micro-Certification - Service Portal
7
Micro-Certification – DevOps Change Velocity
2
Suite Certification - ITSM Professional
2
ITSM Standard
Certified Implementation Specialist – IT Service Management
5
Micro-Certification - CMDB Health
7
Micro-Certification - Configure the CMDB
7
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
1
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
2
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
4
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance
1
Certified Implementation Specialist – Third-party Risk Management (TPRM)
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
6
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
3
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
5
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
1
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
22
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
52
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
43
Public sector designations
Self-declared by partner.
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA), NASA Solutions for Enterprise-Wide Procurement (SEWP)
Focus industries
Self-declared by partner.
Education
Financial Services
Government
Healthcare and Life Sciences
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Fairfax, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Fairfax, United States
Regional Coverage
Country Coverage
Partner Office Locations
Americas
United States
Fairfax, United States
Partner resources and collateral
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Additional resources
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program