Engineering is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 14,000 associates, with over 80 offices spread across Europe, the United States, and South America and global delivery.
We drive innovation by streamlining and digitalizing business processes, enabling real-time performance tracking and predictive analytics. Through workflow automation and enhanced collaboration, we help organizations achieve exceptional operational efficiency. Our expertise spans a wide range of ServiceNow products, including Customer Service Management, IT Service Management, Operational Technology Management, IT Operations Management, Strategic Portfolio Management, Integrated Risk Management, and HR Service Delivery, Security Operations delivering customized solutions that generate measurable results. Our core strengths include cross-industry expertise, demonstrated by proven success in addressing diverse challenges across multiple sectors.
Engineering Group
Engineering and ServiceNow together help companies managing digital workflows to improve productivity and automation.
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Customer satisfaction score
4.8 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Rome, Rome, Italy
Engineering Group
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Partner Types
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Engineering Group
Engineering is the Digital Transformation Company, leader in Italy and expanding its global footprint, with around 14,000 associates, with over 80 offices spread across Europe, the United States, and South America and global delivery.
We drive innovation by streamlining and digitalizing business processes, enabling real-time performance tracking and predictive analytics. Through workflow automation and enhanced collaboration, we help organizations achieve exceptional operational efficiency. Our expertise spans a wide range of ServiceNow products, including Customer Service Management, IT Service Management, Operational Technology Management, IT Operations Management, Strategic Portfolio Management, Integrated Risk Management, and HR Service Delivery, Security Operations delivering customized solutions that generate measurable results. Our core strengths include cross-industry expertise, demonstrated by proven success in addressing diverse challenges across multiple sectors.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
11
Customer Service Management (CSM)
Suite Certification - CSM Professional
2
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Human Resources (HR)
Suite Certification - HR Professional
3
ITSM Standard
Certified Implementation Specialist – IT Service Management
1
Micro-Certification - CMDB Health
1
Micro-Certification - Configure the CMDB
1
Micro-Certification - Service Portal
1
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
1
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
3
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
1
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
4
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
18
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
11
Focus industries
Self-declared by partner.
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Italy
Rome, Italy
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Italy
Rome, Italy
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Italy
Rome, Italy
Partner resources and collateral
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Additional resources
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Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program