With global HQ in Japan, FirstQA Systems Limited delivers Digital Transformation (DX) solutions to Fortune 500 and Nikkei 225 companies in Japan, USA and UK. As one of the oldest ServiceNow Premier Partner, FirstQA's ServiceNow Center of Excellence (CoE) leverages solution architecture expertise with strong knowledge of ServiceNow platform to deliver Consulting, Implementation, Upgrades and Development services. Our ServiceNow CoE has expertise in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. We are also experts in enterprise integrations using Integration Hub. FirstQA Systems had delivered hundreds of global ServiceNow projects. We know, you have a choice of service providers, however, by engaging FirstQA Systems, we can assure you of the success of your ServiceNow initiatives through unique blend of our focus on nurturing long term relationship, our consulting led ServiceNow expertise and our commitment to service excellence. Please visit us at https://firstqa.com/
FirstQA Systems Limited
ServiceNow Premier Partner with global operations. Experts in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. Deliver implementation, upgrade and development.
Contact Partner Visit Website Customer satisfaction score 4.56 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Yokohama, Kanagawa, Japan
FirstQA Systems Limited Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About FirstQA Systems Limited With global HQ in Japan, FirstQA Systems Limited delivers Digital Transformation (DX) solutions to Fortune 500 and Nikkei 225 companies in Japan, USA and UK. As one of the oldest ServiceNow Premier Partner, FirstQA's ServiceNow Center of Excellence (CoE) leverages solution architecture expertise with strong knowledge of ServiceNow platform to deliver Consulting, Implementation, Upgrades and Development services. Our ServiceNow CoE has expertise in GRC, SecOps, ITOM, ITAM, HRSD and ITSM. We are also experts in enterprise integrations using Integration Hub. FirstQA Systems had delivered hundreds of global ServiceNow projects. We know, you have a choice of service providers, however, by engaging FirstQA Systems, we can assure you of the success of your ServiceNow initiatives through unique blend of our focus on nurturing long term relationship, our consulting led ServiceNow expertise and our commitment to service excellence. Please visit us at https://firstqa.com/ Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Specialist The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 1 Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 14 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 3 ITSM Standard Certified Implementation Specialist – IT Service Management 1 Micro-Certification - CMDB Health 1 Micro-Certification - Configure the CMDB 1 Micro-Certification - Service Portal 1 Strategic Portfolio Management Pro Certified Implementation Specialist – Strategic Portfolio Management 6 Micro-Certification - Agile and Test Management Implementation 3 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 4
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 63 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 42 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 25
Focus industries
Self-declared by partner.
Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality Telecom Media Technology Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Asia Pacific & Japan India, Japan Yokohama, Japan Regional Coverage Country Coverage Partner Office Locations Asia Pacific & Japan India, Japan Yokohama, Japan
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program