Kyndryl (NYSE: KD) is the world's largest IT infrastructure services provider. The company designs build, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl's s nearly 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more information, visit https://www.kyndryl.com/us/en/about-us/alliances
Kyndryl, Inc
Kyndryl Inc
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Customer satisfaction score
3.41 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
New York, New York, United States
Kyndryl, Inc
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Awards
Focus Industries
Location
Resources
About Kyndryl, Inc
Kyndryl (NYSE: KD) is the world's largest IT infrastructure services provider. The company designs build, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl's s nearly 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more information, visit https://www.kyndryl.com/us/en/about-us/alliances
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Premier
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Platform
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
3
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.33
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
18
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
151
Customer Service Management (CSM)
Suite Certification - CSM Professional
16
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
5
Enterprise Architecture Implementation Delivery Accreditation
3
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
4
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
49
Human Resources (HR)
Suite Certification - HR Professional
9
ITOM Health
Certified Implementation Specialist – Event Management
35
ITOM Visibility
Certified Implementation Specialist – Discovery
31
Certified Implementation Specialist – Service Mapping
31
ITSM Pro
Micro-Certification – DevOps Change Velocity
3
Suite Certification - ITSM Professional
3
ITSM Standard
Certified Implementation Specialist – IT Service Management
18
Micro-Certification - CMDB Health
21
Micro-Certification - Configure the CMDB
21
Micro-Certification - Service Portal
21
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
5
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
6
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
3
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
9
Risk, Resilience, Sustainability
Certified Implementation Specialist – Risk and Compliance
2
Certified Implementation Specialist – Third-party Risk Management (TPRM)
2
Security Incident Response
Certified Implementation Specialist – Security Incident Response
11
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
40
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation
2
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
11
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
15
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
5
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
3
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
14
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
38
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
238
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
267
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, United States
Buenos Aires, Argentina | Sao Paulo, Brazil | Markham, Regina, Canada | Santiago, Chile | Bogota, Colombia | Ciudad De Mexico, Mexico | Lima, Peru | New York, United States
Asia Pacific & Japan
Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand
Southbank, Australia | Quarry Bay, Hong Kong | Jakarta, Indonesia | Bengaluru, India | Chuo-ku, Yokohama, Japan | Seoul, South Korea | Petaling Jaya, Malaysia | Taguig City, Philippines | Singapore, Singapore | Phaya Thai, Thailand
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, The Netherlands, Norway, Poland, Sweden, Slovenia, Slovakia
Dubai, United Arab Emirates | Vienna, Austria | Zurich, Switzerland | Frankfurt am Main, Germany | Broendby, Denmark | Madrid, Spain | Courbevoie, France | London, United Kingdom | Halandri, Greece | Szekesfehervar, Hungary | Segrate, Italy | Vilnius, Lithuania | Bertrange, Luxembourg | Hoofddorp, The Netherlands | Warszawa, Poland | Kista, Sweden
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Argentina, Brazil, Canada, Chile, Colombia, Mexico, Peru, Puerto Rico, United States, Uruguay
Buenos Aires, Argentina | Sao Paulo, Brazil | Markham, Regina, Canada | Santiago, Chile | Bogota, Colombia | Ciudad De Mexico, Mexico | Lima, Peru | New York, United States
Asia Pacific & Japan
Australia, Hong Kong, Indonesia, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand
Southbank, Australia | Quarry Bay, Hong Kong | Jakarta, Indonesia | Bengaluru, India | Chuo-ku, Yokohama, Japan | Seoul, South Korea | Petaling Jaya, Malaysia | Taguig City, Philippines | Singapore, Singapore | Phaya Thai, Thailand
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Switzerland, Cyprus, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Israel, Iceland, Italy, Lithuania, Luxembourg, Latvia, The Netherlands, Norway, Poland, Saudi Arabia, Sweden, Slovenia, Slovakia
Dubai, United Arab Emirates | Vienna, Austria | Zurich, Switzerland | Frankfurt am Main, Germany | Broendby, Denmark | Madrid, Spain | Courbevoie, France | London, United Kingdom | Halandri, Greece | Szekesfehervar, Hungary | Segrate, Italy | Vilnius, Lithuania | Bertrange, Luxembourg | Hoofddorp, The Netherlands | Warszawa, Poland | Kista, Sweden
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, Chile, Colombia, Mexico, United States
Sao Paulo, Brazil | Markham, Regina, Canada | Santiago, Chile | Bogota, Colombia | Ciudad De Mexico, Mexico | New York, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand
Southbank, Australia | Quarry Bay, Hong Kong | Bengaluru, India | Chuo-ku, Yokohama, Japan | Seoul, South Korea | Petaling Jaya, Malaysia | Taguig City, Philippines | Singapore, Singapore | Phaya Thai, Thailand
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, The Netherlands, Norway, Poland, Sweden, Slovenia, Slovakia
Dubai, United Arab Emirates | Vienna, Austria | Zurich, Switzerland | Frankfurt am Main, Germany | Broendby, Denmark | Madrid, Spain | Courbevoie, France | London, United Kingdom | Halandri, Greece | Szekesfehervar, Hungary | Segrate, Italy | Vilnius, Lithuania | Bertrange, Luxembourg | Hoofddorp, The Netherlands | Warszawa, Poland | Kista, Sweden
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