SDI Presence helps organizations maximize the value of their ServiceNow investment—especially across mission-critical, highly regulated environments like airports, utilities, ports, and state & local government.   Many organizations use ServiceNow primarily for IT workflows, leaving significant value untapped. SDI helps clients move beyond ITSM—transforming ServiceNow into an operational backbone that drives visibility, automation, and better decision-making across the enterprise.
SDI Presence LLC SDI Presence delivers strategic managed services, IT consulting, and cloud solutions to optimize our clients' technology environments. Contact Partner Visit Website Customer satisfaction score 4 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Chicago, Illinois, United States
SDI Presence LLC Contact Partner Partner Types Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About SDI Presence LLC SDI Presence helps organizations maximize the value of their ServiceNow investment—especially across mission-critical, highly regulated environments like airports, utilities, ports, and state & local government.   Many organizations use ServiceNow primarily for IT workflows, leaving significant value untapped. SDI helps clients move beyond ITSM—transforming ServiceNow into an operational backbone that drives visibility, automation, and better decision-making across the enterprise. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Specialist The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results. 
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 1 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 1 Legal Service Delivery Delivery Accreditation - Legal Service Delivery 1
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 1
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 9 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 17 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 6
Focus industries Self-declared by partner. Government Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Chicago, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Chicago, United States Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Chicago, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes. Case Study ServiceNow for One of the US Largest Ports The port authority partnered to implement a modern service management and hardware asset management Video CTA Read Story Case Study ServiceNow for Urban Community College System A district-wide rollout of IITSM with a multi-year plan for continuous improvements Video CTA Read Story Case Study West Coast Municipality - ServiceNow The city partnered to deliver a unified digital experience for its residents Video CTA Read Story Case Study Large Police Dept – ServiceNow Asset Management Modernization of hardware asset tracking and deployment oversight Video CTA Read Story
Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program