Servistio is your expert consulting company for CRM and HR-IT! We understand the business process side of things and are experienced experts in bringing this into value on the ServiceNow platform. Real subject matter expertise for the whole customer-, as well as the employee-lifecycle help us providing value for our customers. All our experts are located in Germany and Austria and have deep ServiceNow experience and knowhow, next to this expertise. Specialized Apps that bring real business value within our core domains, add to our portfolio.
Servistio GmbH
Servistio are the ServiceNow experts for real consulting and implementation within the customer and employee workflows.
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Customer satisfaction score
5 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Munich, Bavaria, Germany
Servistio GmbH
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Servistio GmbH
Servistio is your expert consulting company for CRM and HR-IT! We understand the business process side of things and are experienced experts in bringing this into value on the ServiceNow platform. Real subject matter expertise for the whole customer-, as well as the employee-lifecycle help us providing value for our customers. All our experts are located in Germany and Austria and have deep ServiceNow experience and knowhow, next to this expertise. Specialized Apps that bring real business value within our core domains, add to our portfolio.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Registered
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Specialist
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Registered
The segments include Registered, Platform, Advanced Platform, Strategic Platform and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
11
Customer Service Management (CSM)
Suite Certification - CSM Professional
5
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
1
Human Resources (HR)
Suite Certification - HR Professional
7
ITOM Health
Certified Implementation Specialist – Event Management
2
ITSM Standard
Certified Implementation Specialist – IT Service Management
1
Micro-Certification - CMDB Health
1
Micro-Certification - Configure the CMDB
1
Micro-Certification - Service Portal
1
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
2
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
2
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
2
Strategic Portfolio Management Pro
Certified Implementation Specialist – Strategic Portfolio Management
2
Micro-Certification - Agile and Test Management Implementation
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
23
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
25
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
18
Focus industries
Self-declared by partner.
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Service Provider
Telecom Media Technology
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Germany
Munich, Germany
Regional Coverage
Country Coverage
Partner Office Locations
Europe, Middle East & Africa
Austria, Switzerland, Germany, Denmark, Finland, Norway, Sweden
Munich, Germany
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Partner Team
Additional resources
ServiceNow Store
Learn more about Partner Programs
Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program