At Slalom, personal connection meets global scale. We build deep relationships with our clients in 41 markets around the world, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 400 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.
Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 11,000 employees. We have been named one of Fortune's 100 Best Companies to Work For six years running and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.
Slalom Consulting, LLC
Slalom is a global consulting firm focused on strategy, technology, and business transformation. We redefine what's possible, and create what's next.
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Customer satisfaction score
4.63 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
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Headquarters
Seattle, Washington, United States
Slalom Consulting, LLC
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Partner Types
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Slalom Consulting, LLC
At Slalom, personal connection meets global scale. We build deep relationships with our clients in 41 markets around the world, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 400 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.
Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 11,000 employees. We have been named one of Fortune's 100 Best Companies to Work For six years running and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.
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Partner Types
Operates in the following capacities.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
6
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
1
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
8
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
4
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
4.75
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
5
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Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
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App Engine
ServiceNow Certified Application Developer
22
Customer Service Management (CSM)
Suite Certification - CSM Professional
6
Enterprise Architecture
Certified Implementation Specialist – Application Portfolio Management - Retiring Soon
4
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management
2
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
1
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management
5
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional
1
Human Resources (HR)
Suite Certification - HR Professional
8
ITOM Health
Certified Implementation Specialist – Event Management
5
ITOM Visibility
Certified Implementation Specialist – Discovery
5
Certified Implementation Specialist – Service Mapping
5
ITSM Pro
Micro-Certification - Configure the CMDB
6
Micro-Certification – DevOps Change Velocity
1
Suite Certification - ITSM Professional
1
ITSM Standard
Certified Implementation Specialist – IT Service Management
5
Micro-Certification - CMDB Health
6
Micro-Certification - Service Portal
6
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
2
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
3
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
4
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
6
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
1
Security Incident Response
Certified Implementation Specialist – Security Incident Response
2
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management
5
Strategic Portfolio Management Pro
Micro-Certification - Agile and Test Management Implementation
4
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management
10
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response
3
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
1
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
8
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
26
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
48
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
37
Focus industries
Self-declared by partner.
Government
Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Canada, United States
Seattle, United States
Asia Pacific & Japan
Japan
Europe, Middle East & Africa
United Kingdom
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
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Topics
The ServiceNow Reseller Partner Program
The ServiceNow Service Provider Partner Program
The ServiceNow Consulting & Implementation Partner Program
The ServiceNow Build Partner Program