2025 ServiceNow Transformation Partner of the Year winner for the Americas. SOFTACT Solutions, LLC (STS) is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance providing Engineering Services, Strategic Advisory and Consulting, Program Management, and C5ISR Support to the Department of Defense, other government organizations, and industry partners. STS delivers customer and community driven innovative global defense services and solutions primarily aligned across the C5ISR suite. SOFTACT partners with appropriate organizations (Research Labs, Academic Institutions, FFDRCs, Industry) to leverage technical capabilities while also developing productive relationships to deliver dynamic and timely solutions to customers at a reasonable cost. The experienced STS team, with their innovative thinking and organizational vision, will always strive for new heights to provide on-target solutions that advance business transformations. We are problem solvers.
SOFTACT Solutions, LLC.
SOFTACT Solutions is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance.
Contact Partner Visit Website Customer satisfaction score 4.67 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Fayetteville, North Carolina, United States
SOFTACT Solutions, LLC. Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Public Sector Designations Focus Industries Location Resources
About SOFTACT Solutions, LLC. 2025 ServiceNow Transformation Partner of the Year winner for the Americas. SOFTACT Solutions, LLC (STS) is a Woman Owned Small Business (WOSB) with a Top Secret Facility Clearance providing Engineering Services, Strategic Advisory and Consulting, Program Management, and C5ISR Support to the Department of Defense, other government organizations, and industry partners. STS delivers customer and community driven innovative global defense services and solutions primarily aligned across the C5ISR suite. SOFTACT partners with appropriate organizations (Research Labs, Academic Institutions, FFDRCs, Industry) to leverage technical capabilities while also developing productive relationships to deliver dynamic and timely solutions to customers at a reasonable cost. The experienced STS team, with their innovative thinking and organizational vision, will always strive for new heights to provide on-target solutions that advance business transformations. We are problem solvers. Load More Load Less
Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment Registered The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 10 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 6 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 8 Show All
Product certifications
Holds one or more ServiceNow credentials and competitive differentiation.
Expand All Collapse All App Engine ServiceNow Certified Application Developer 14 Customer Service Management (CSM) Suite Certification - CSM Professional 10 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 2 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 6 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 8 Human Resources (HR) Suite Certification - HR Professional 1 ITOM Visibility Certified Implementation Specialist – Discovery 1 Certified Implementation Specialist – Service Mapping 1 ITSM Standard Certified Implementation Specialist – IT Service Management 2 Micro-Certification - CMDB Health 2 Micro-Certification - Configure the CMDB 2 Micro-Certification - Service Portal 2 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 1 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 5 Public Sector Digital Services Suite Certification - Public Sector Digital Services (PSDS) 1 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 1 Certified Implementation Specialist – Third-party Risk Management (TPRM) 1 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 4 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 2
Expertise classification
Embodies experience, knowledge, and education.
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s) 2
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s) 14 Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s) 21 Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s) 25
Awards View All
Public sector designations
Self-declared by partner.
US Federal Social-Economic Status
Women-Owned Small Business (WOSB)
US Contract Procurement vehicles
General Services Administration Schedule 70 (GSA)
Focus industries
Self-declared by partner.
Education Government Telecom Media Technology
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Fayetteville, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Fayetteville, United States Regional Coverage Country Coverage Partner Office Locations Americas United States Fayetteville, United States
Partner resources and collateral
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Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program