Workpact is a ServiceNow-focused consultancy company built for long-term customer success. Founded by industry veterans, we deliver enterprise outcomes at the scale you need through white-glove service, deep domain expertise, and outcome-based pricing. Every engagement is a promise; our PACT is mutual success. Our leading expertise in lead to cash, customer and field service, security prevention and response, risk and compliance, along with years of experience in core ServiceNow applications delivers outcomes across industries like finance, manufacturing, technology, healthcare, higher education, professional and technical services. We offer prescriptive and bespoke implementations, strategic road mapping, and MOMENTUM managed services to ensure consistent, high-quality results.
Workpact, Co. Enterprise outcomes at the scale you need | Our Pact is mutual success with white-glove service Contact Partner Visit Website Customer satisfaction score 5 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store See all applications and solutions Headquarters Ann Arbor, Michigan, United States
Workpact, Co. Contact Partner Partner Types Product Line Achievements Product Certifications Expertise Classification Accreditations Focus Industries Location Resources
About Workpact, Co. Workpact is a ServiceNow-focused consultancy company built for long-term customer success. Founded by industry veterans, we deliver enterprise outcomes at the scale you need through white-glove service, deep domain expertise, and outcome-based pricing. Every engagement is a promise; our PACT is mutual success. Our leading expertise in lead to cash, customer and field service, security prevention and response, risk and compliance, along with years of experience in core ServiceNow applications delivers outcomes across industries like finance, manufacturing, technology, healthcare, higher education, professional and technical services. We offer prescriptive and bespoke implementations, strategic road mapping, and MOMENTUM managed services to ensure consistent, high-quality results. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Premier The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.  Build Builds solutions and apps/integrations made available on the ServiceNow Store. Partner segment Registered The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 6 Show All
Product certifications The certifications shown are those most relevant to ServiceNow deployments. Partners may hold additional certifications not displayed on this profile. Expand All Collapse All App Engine ServiceNow Certified Application Developer (CAD) 11 Business Continuity Management Certified Implementation Specialist – Risk and Compliance (CIS-RC) 3 Micro-Certification - Business Continuity Management 1 Cloud Cost Management Cloud Cost Management Delivery Accreditation 1 Customer Service Management (CSM) Suite Certification - CSM Professional 6 Enterprise Architecture Enterprise Architecture Implementation Delivery Accreditation 1 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management (CIS-FSM) 3 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 2 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) 1 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 1 Human Resources (HR) Suite Certification - HR Professional 1 ITSM Pro Employee Center Accreditation 11 Micro-Certification – DevOps Change Velocity 5 Suite Certification - ITSM Professional 5 ITSM Standard Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)) 12 Certified Implementation Specialist – IT Service Management (CIS-ITSM) 6 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 2 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 5 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 5 Operational Technology Management Delivery Accreditation - Operational Technology 1 Retail Service Management Retail Delivery Accreditation 1 Security Incident Response Certified Implementation Specialist – Security Incident Response (CIS-SIR) 4 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management (CIS-SAM) 1 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) 3 Telecommunications Network Inventory Telecommunication Network Inventory Delivery Accreditation 1 Third-party Risk Management Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM) 1 Vulnerability Response Certified Implementation Specialist – Vulnerability Response (CIS-VR) 4
Expertise classification Embodies experience, knowledge, and education. Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 2
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 15 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 12 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 15
Focus industries Self-declared by partner. Education Financial Services Healthcare and Life Sciences Manufacturing Retail and Hospitality TMT Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Americas United States Ann Arbor, United States Regional Coverage Country Coverage Partner Office Locations Americas Canada, United States Ann Arbor, United States Asia Pacific & Japan Australia, Japan, South Korea, New Zealand Europe, Middle East & Africa Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Partner resources and collateral Partners are encouraged to use the Partner Portal for uploading purposes.
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Explore more Discover more ways the Partner Finder helps maximize your ServiceNow investment. Partner Team Additional resources ServiceNow Store Learn more about Partner Programs Topics The ServiceNow Reseller Partner Program The ServiceNow Service Provider Partner Program The ServiceNow Consulting & Implementation Partner Program The ServiceNow Build Partner Program