John Phillips is group vice president of employee experience at ServiceNow. He leads HR Service Delivery strategy and innovation to shape the agentic future of work—where AI, data, and workflows actively partner with employees. Known for bold ideas and a mission-driven leadership style, he pushes teams beyond convention, inspiring them to achieve more than they thought possible.
John brings a rare blend of practitioner credibility and technology leadership to the future of work. At Amazon, he led more than 5,500 people across 30-plus countries to build one of the most complex, high-volume hiring engines in the world. He founded JP3 Ventures to advise and invest in human capital innovation, and then he went on to senior leadership roles in HR tech.
