With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years. Devoteam has leveraged the Now Platform since 2009 to help customers to deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement. Our team of 800+ tech experts and 200+ advisory consultants brings a holistic transformational approach across the full ServiceNow platform. Devoteam has been a ServiceNow Elite Partner since 2019, and was recognised as the 2024 EMEA Elite Partner of the Year.
DEVOTEAM Devoteam is a tech consulting firm specialised in cloud, cybersecurity, data, and sustainability. Contact Partner Visit Website Customer satisfaction score 4.63 out of 5 The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement. ServiceNow Store Offering(s) 3 See all applications and solutions Headquarters Levallois-Perret, Hauts-de-Seine, France
DEVOTEAM Contact Partner Partner Types Solutions and Offerings Product Line Achievements Product Certifications Expertise Classification Accreditations Awards Public Sector Designations Focus Industries Location Resources
About DEVOTEAM With over 10,000 tech-native employees across EMEA, Devoteam has guided companies through a sustainable digital transformation for over 25 years. Devoteam has leveraged the Now Platform since 2009 to help customers to deliver digital workflows that transform operational productivity, elevate employee experience, and reimagine customer engagement. Our team of 800+ tech experts and 200+ advisory consultants brings a holistic transformational approach across the full ServiceNow platform. Devoteam has been a ServiceNow Elite Partner since 2019, and was recognised as the 2024 EMEA Elite Partner of the Year. Load More Load Less
Partner Types Operates in the following capacities. Reseller Markets and resells ServiceNow products and packaged services. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Service Provider Delivers as-a-service and managed services to drive customer success at scale. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results.  Consulting & Implementation Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support. Partner segment Elite The segments include Registered, Specialist, Premier, Elite, and Global Elite., and are based on the number of competencies, capabilities, and customer success results. 
Solutions and offerings Built with ServiceNow Offering Partners with offerings built in conjunction with the Now platform.
 Offering(s) 3 Employee Experience WSD quickstart Get Offering Employee Experience HRSD QuickStaHRt Audit Get Offering Employee Experience QuickStaHRt Get Offering View All
Product line achievements Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
 Explore all ServiceNow Products Product Line Achievement not earned Product Line Achievement earned in Geo Validated Practice in Geo Product Line AMS Americas EMEA Europe, Middle East, Africa APJ Asia Pacific, Japan Global App Engine Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 807 Customer Service Management (CSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 4 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.88 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 132 Field Service Management (FSM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 144 Hardware Asset Management (HAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 105 Human Resources (HR) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 1 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 135 ITOM Health Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 2 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.75 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 111 ITOM Visibility Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.83 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 60 ITSM Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 22 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.68 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 87 Software Asset Management (SAM) Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 5 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 4.9 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 87 Strategic Portfolio Management Standard Deployments Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA. 3 Average CSAT Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA. 5 Skilled Individuals Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA. 189 Show All
Product certifications Holds one or more ServiceNow credentials and competitive differentiation. Expand All Collapse All App Engine ServiceNow Certified Application Developer 269 Customer Service Management (CSM) Suite Certification - CSM Professional 44 Enterprise Architecture Certified Implementation Specialist – Application Portfolio Management - Retiring Soon 18 Enterprise Architecture Implementation Delivery Accreditation 2 Field Service Management (FSM) Certified Implementation Specialist – Field Service Management 48 Financial Services Operations - Banking Suite Certification - FSO Banking and Wealth Management Professional 6 Hardware Asset Management (HAM) Certified Implementation Specialist – Hardware Asset Management 35 Healthcare & Life Sciences Suite Certification - Healthcare and Life Sciences Management Professional 2 Human Resources (HR) Suite Certification - HR Professional 45 ITOM Health Certified Implementation Specialist – Event Management 37 ITOM Visibility Certified Implementation Specialist – Discovery 20 Certified Implementation Specialist – Service Mapping 20 ITSM Pro Micro-Certification - Service Portal 35 Micro-Certification – DevOps Change Velocity 6 Suite Certification - ITSM Professional 6 ITSM Standard Certified Implementation Specialist – IT Service Management 29 Micro-Certification - CMDB Health 35 Micro-Certification - Configure the CMDB 35 Now Assist for Creator Now Assist for Creator Implementation Delivery Accreditation 36 Now Assist for Customer Service Management (CSM) Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite 18 Now Assist for HR Service Delivery (HRSD) Suite Certification - Now Assist for HR Service Delivery Pro Plus 15 Now Assist for IT Service Management (ITSM) Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite 47 Risk, Resilience, Sustainability Certified Implementation Specialist – Risk and Compliance 13 Certified Implementation Specialist – Third-party Risk Management (TPRM) 13 Security Incident Response Certified Implementation Specialist – Security Incident Response 26 Software Asset Management (SAM) Certified Implementation Specialist – Software Asset Management 29 Strategic Portfolio Management Pro Micro-Certification - Agile and Test Management Implementation 21 Strategic Portfolio Management Standard Certified Implementation Specialist – Strategic Portfolio Management 84 Vulnerability Response Certified Implementation Specialist – Vulnerability Response 41 Workflow Data Fabric Suite Certification - Workflow Data Fabric 4
Expertise classification Embodies experience, knowledge, and education. Certified Master Architect (CMA) The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow. Skilled individual(s) 2 Certified Technical Architect (CTA) The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. Skilled individual(s) 15
Accreditations Certifies the level of training and expert knowledge. Presales Accreditation Certified ServiceNow staff who determine the appropriate products to introduce as a solution. Accreditation(s) 98 Sales Accreditation Sales staff who understand the value of the Now Platform and are certified ServiceNow experts. Accreditation(s) 401 Delivery Accreditation Internal implementation specialists with industry experience and proven knowledge on the Now Platform. Accreditation(s) 564
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Public sector designations Self-declared by partner. US Federal Social-Economic Status Certified Small Business
Focus industries Self-declared by partner. Education Energy and Utilities Financial Services Government Healthcare and Life Sciences Manufacturing Telecom Media Technology
Location and coverage The partner’s coverage location, validated by ServiceNow. Reseller Service Provider Consulting & Implementation Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Bahrain, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Kuwait, Lithuania, Luxembourg, Latvia, Morocco, The Netherlands, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Windhof, Luxembourg | Amsterdam, The Netherlands | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, France, United Kingdom, Croatia, Hungary, Ireland, Italy, Norway, Poland, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden Regional Coverage Country Coverage Partner Office Locations Europe, Middle East & Africa United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Estonia, Spain, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, The Netherlands, Norway, Poland, Portugal, Saudi Arabia, Sweden, Slovenia, Slovakia Dubai, United Arab Emirates | Machelen, Belgium | Praha, Czech Republic | Frankfurt, Germany | Copenhagen, Hvidovre, Denmark | Madrid, Spain | Levallois-Perret, TASSIN LA DEMI LUNE, France | London, United Kingdom | Milano, Italy | Windhof, Luxembourg | Amsterdam, The Netherlands | Oslo, Norway | Riyadh, Saudi Arabia | Goeteborg, Sweden
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