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Human Rights Statement

Purpose

ServiceNow, Inc. (collectively with its subsidiaries, “ServiceNow”) keeps trust, integrity and teamwork top of mind in all that we do and is committed to always doing the right thing. We pride ourselves on conducting business in an ethical, legal, and socially responsible manner and complying with all applicable laws and regulations.

The purpose of this Human Rights Statement is to enhance standards regarding business and human rights to achieve tangible results for individuals in the communities we serve, thereby contributing to a sustainable and thriving society. Among other sources of our value statements, we set forth tangible standards in ServiceNow’s Code of Ethics, Partner and Supplier Codes of Conduct, Diversity, Equity, and Inclusion initiatives and the ethical and responsible use of the personal data we collect. As these standards develop over time, among other items we look to for guidance is the United Nations Guiding Principles on Business and Human Rights, where appropriate. This statement should be read individually and collectively as part of our ServiceNow policies and practices.

About Us

ServiceNow’s mission is to make the world work better for everyone and our cloud based platform and products streamline and simplify how work gets done. Our solutions, and the custom solutions built by our customers and partners, help people do their best work. We are headquartered in Santa Clara, California and have subsidiaries and affiliates around the world.

The Core Values that guide us in our purpose as a company are:

  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble

For more information about ServiceNow, please see the About Us section of our Website.

Human Rights

ServiceNow believes in doing our part to make the world of work the best that it can be. We are committed to respecting human rights, and upholding all applicable human rights laws, rules, and regulations, including those pertaining to child labor, modern slavery, and human trafficking.  We are committed to working with legislators, industry, consumers, civil society, shareholders and our customers‑ to promote human rights and avoid human rights abuses.

We believe in providing a safe and healthy working environment for all of our employees and work to ensure our suppliers are providing the same. We are committed to adhering to all applicable labor laws, rules, and regulations, including those pertaining to minimum wages and working hours.

Our values regarding ethics, integrity, trust and teamwork are found in our Code of Ethics and ServiceNow Supplier Code of Conduct and ServiceNow Partner Code of Conduct.

Diversity, Equity, and Inclusion (DEI)

ServiceNow stands strongly against any kind of discrimination based on personal factors including but not limited to nationality, ethnicity, gender, color, race, age, religion, sexual orientation, gender identity or expression, and physical or mental disability. Everyone is entitled to the same basic rights and freedoms. We believe in celebrating the diversity of our workforce and ensuring that all voices are heard and respected.

As part of our DIB initiatives ServiceNow leadership put forth a 5 point plan:

The 5 Points are:

  1. Workforce training: Building inclusive skills and mindsets for our employees.
  2. Equity for all: Creating and evolving our equitable processes, policies, and practices.
  3. Giving employees a voice: Fostering a sense of belonging and space for dialogue.
  4. Lobbying for good: Advocating for change with support and direct action, both locally and systematically.
  5. Recruiting and career advancement: Increasing representation and inclusion across all levels.

To learn more about ServiceNow’s DIB community, initiatives and the 5 point plan, please visit the Diversity, Equity, and Inclusion section of our website.

Data Governance and Ethics Committees

ServiceNow respects your personal data and is committed to using it ethically and lawfully. We are committed to placing the appropriate restrictions and retention periods on any personal data we collect. We also explicitly outline how you can exercise your privacy rights and the certain choices you can make regarding the data you provide us.

For more information on our privacy practices with respect to the collection, use, and disclosure of information obtained through ServiceNow’s websites and event registration or attendance information for events hosted by us or our business partners, please review our Privacy Statement.

We believe the ethical use of data is a human rights concern and to that end, ServiceNow has established data governance committees that review, recommend and approve the company’s data strategy and directs ServiceNow’s ethical use of Artificial Intelligence (AI).

Accountability For All

Speak up

In order to foster an environment of trust and accountability, ServiceNow trains and encourages its employees to live by our ethical values. All ServiceNow officers and employees must abide by the ServiceNow Code of Ethics.  As a measure of accountability, ServiceNow provides several options for employees to report potential violations of its Code of Ethics without fear of retaliation, including the Speak Up line at: (855) 869‑7272 and www.servicenow.ethicspoint.com.

Additional Resources

ServiceNow related links:

ServiceNow Code of Ethics
ServiceNow Supplier Code of Conduct
ServiceNow Partner Code of Conduct
Diversity, Equity, and Inclusion
ServiceNow Privacy Statement
Speak Up
ServiceNow Diversity Report
ServiceNow Global Impact Report
ServiceNow Anti Human Trafficking Policy
ServiceNow Human Trafficking Statement (United Kingdom)
ServiceNow Human Trafficking Statement (Australia)

Questions?

To ask questions or comment about this Statement, contact us at: legalcompliance@servicenow.com.

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