Capgemini America, Inc.
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Customer satisfaction score
4.9 out of 5
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.
ServiceNow Store
Offering(s)
2
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Headquarters
New York, New York, United States
Capgemini America, Inc.
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Partner Types
Solutions and Offerings
Product Line Achievements
Product Certifications
Expertise Classification
Accreditations
Focus Industries
Location
Resources
About Capgemini America, Inc.
Organizations across every industry are investing in AI to drive operational efficiency, elevate experiences, and unlock measurable business value. Yet many struggle to scale beyond pilots, fragmented initiatives, and legacy complexity. Capgemini helps clients bridge the gap between AI ambition and business outcomes by combining deep industry expertise with the power of the ServiceNow platform. Together, we transform operations, accelerate innovation, and enable intelligent, AI-powered enterprise workflows.
A Certified ServiceNow Global Partner since 2009 and a ServiceNow Elite Partner, Capgemini brings unrivalled scale and experience to every engagement. With 3,750+ ServiceNow professionals, 14,000+ certifications, 900+ engagements delivered, and 300+ ServiceNow instances supported globally, we have helped Fortune 500 organizations execute large-scale transformations and unlock the full value of the ServiceNow platform.
Make it real with Capgemini and ServiceNow. Learn more here.
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Partner Types
Operates in the following capacities.
Reseller
Markets and resells ServiceNow products and packaged services.
Partner segment
Elite
The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Service Provider
Delivers as-a-service and managed services to drive customer success at scale.
Partner segment
Elite
The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Consulting & Implementation
Delivers implementations, consulting, transformation, deployment, offering creation, adoption, and ongoing support.
Partner segment
Elite
The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Build
Builds solutions and apps/integrations made available on the ServiceNow Store.
Partner segment
Premier
The segments include Registered, Select, Premier, Elite, and Global Elite, and are based on the number of competencies, capabilities, and customer success results.
Offerings
Built with ServiceNow Offering
Partners with offerings built in conjunction with the Now platform.
Offering(s)
2
Employee Experience
People Experience
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Customer Experience
Future Franchise Services
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Product line achievements
Demonstrates understanding, ability, and customer success in a variety of success products. The Validated Practice is a detailed review of the partner practices evaluated by ServiceNow.
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Product Line Achievement not earned
Product Line Achievement earned in Geo
Validated Practice in Geo
Product Line
AMS
Americas
EMEA
Europe, Middle East, Africa
APJ
Asia Pacific, Japan
Global
Customer Service Management (CSM)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
131
Human Resources (HR)
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
2
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
124
ITSM Standard
Deployments
Measurement of partner capability by the number of deployments per product line. Partners unable to maintain minimum deployment requirements are at risk of losing their PLA.
9
Average CSAT
Measurement of customer success using the average customer satisfaction score based on customer responses across completed deployment surveys, with 5 being the highest possible score. Partners unable to maintain minimum CSAT requirements are at risk of losing their PLA.
5
Skilled Individuals
Measurement of the partner competency at the practice level by the number of individuals holding all required respective certifications for the given product line. Partners unable to maintain minimum skilled resource requirements are at risk of losing their PLA.
7
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Product certifications
The certifications shown are those most relevant to ServiceNow deployments. Partners may hold additional certifications not displayed on this profile.
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App Engine
ServiceNow Certified Application Developer (CAD)
1034
Business Continuity Management
Certified Implementation Specialist – Risk and Compliance (CIS-RC)
85
Micro-Certification - Business Continuity Management
12
Cloud Cost Management
Cloud Cost Management Delivery Accreditation
3
Customer Service Management (CSM)
Suite Certification - CSM Professional
131
Enterprise Architecture
Enterprise Architecture Implementation Delivery Accreditation
14
Field Service Management (FSM)
Certified Implementation Specialist – Field Service Management (CIS-FSM)
59
Financial Services Operations - Banking
Suite Certification - FSO Banking and Wealth Management Professional
19
Hardware Asset Management (HAM)
Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
94
Healthcare & Life Sciences
Suite Certification - Healthcare and Life Sciences Management Professional
9
Human Resources (HR)
Suite Certification - HR Professional
124
ITOM Health
Suite Certification - Data Foundations (CMDB and CSDM) Professional
4
Suite Certification - IT Operations Management AIOps Enterprise (ITOM AIOps Enterprise)
1
ITOM Visibility
Suite Certification – IT Operations Management Visibility (ITOM Visibility)
3
ITSM Pro
Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM))
23
Micro-Certification – DevOps Change Velocity
2
Suite Certification - ITSM Professional
2
ITSM Standard
Certified Implementation Specialist – IT Service Management (CIS-ITSM)
7
Employee Center Accreditation
9
Legal Service Delivery
Suite Certification - Legal Service Delivery
10
Manufacturing Commercial Operations
Manufacturing Commercial Operations Delivery Accreditation
4
Moveworks
Moveworks Agent Studio Fundamentals Delivery Accreditation
11
Moveworks Platform Implementation for Engineers Delivery Accreditation
11
Now Assist for Creator
Now Assist for Creator Implementation Delivery Accreditation
114
Now Assist for Customer Service Management (CSM)
Suite Certification - Now Assist for Customer Service Management (CSM) Pro Plus Suite
62
Now Assist for HR Service Delivery (HRSD)
Suite Certification - Now Assist for HR Service Delivery Pro Plus
56
Now Assist for IT Service Management (ITSM)
Suite Certification - Now Assist for IT Service Management (ITSM) Pro Plus Suite
106
Operational Technology Management
Delivery Accreditation - Operational Technology
10
Public Sector Digital Services
Suite Certification - Public Sector Digital Services (PSDS)
8
Retail Service Management
Retail Delivery Accreditation
6
Security Incident Response
Certified Implementation Specialist – Security Incident Response (CIS-SIR)
31
Software Asset Management (SAM)
Certified Implementation Specialist – Software Asset Management (CIS-SAM)
98
Strategic Portfolio Management Standard
Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM)
105
Technology Provider Service Management (TPSM)
Suite Certification - Technology Provider Service Management
11
Telecom Service Management (TSM)
Suite Certification - Telecommunication and Media Service Management
11
Telecommunications Network Inventory
Telecommunication Network Inventory Delivery Accreditation
11
Third-party Risk Management
Certified Implementation Specialist – Third-party Risk Management (CIS-TPRM)
8
Vulnerability Response
Certified Implementation Specialist – Vulnerability Response (CIS-VR)
34
Workflow Data Fabric
Suite Certification - Workflow Data Fabric
12
Workplace Service Delivery
Suite Certification - Workplace Service Delivery
10
Expertise classification
Embodies experience, knowledge, and education.
Certified Master Architect (CMA)
The Master Architect is a trusted technical advisor and a valued partner on the digital transformation journey with ServiceNow.
Skilled individual(s)
9
Certified Technical Architect (CTA)
The Technical Architect is responsible for analyzing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.
Skilled individual(s)
67
Accreditations
Certifies the level of training and expert knowledge.
Presales Accreditation
Certified ServiceNow staff who determine the appropriate products to introduce as a solution.
Accreditation(s)
318
Sales Accreditation
Sales staff who understand the value of the Now Platform and are certified ServiceNow experts.
Accreditation(s)
330
Delivery Accreditation
Internal implementation specialists with industry experience and proven knowledge on the Now Platform.
Accreditation(s)
1613
Focus industries
Self-declared by partner.
Education
Energy and Utilities
Financial Services
Government
Healthcare and Life Sciences
Manufacturing
Retail and Hospitality
Service Provider
TMT
Technology
Telco and Media
Transportation and Logistics
Location and coverage
The partner’s coverage location, validated by ServiceNow.
Reseller
Service Provider
Consulting & Implementation
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, Colombia, Mexico, United States
Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | Mc Lean, New York, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, Malaysia, New Zealand, Philippines, Singapore
Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, Italy, Luxembourg, The Netherlands, Norway, Poland, Portugal, Romania, Saudi Arabia, Sweden, Slovakia
Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Espoo, Finland | Courbevoie, Lyon CEDEX 07, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, Colombia, Mexico, United States
Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | Mc Lean, New York, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, New Zealand, Singapore
Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Singapore, Singapore
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Switzerland, Germany, Denmark, Finland, France, United Kingdom, Ireland, Italy, Luxembourg, The Netherlands, Norway, Portugal, Romania, Sweden
Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Espoo, Finland | Courbevoie, Lyon CEDEX 07, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden
Regional Coverage
Country Coverage
Partner Office Locations
Americas
Brazil, Canada, Mexico, United States
Barueri, Brazil | Toronto, Canada | Ciudad De Mexico, Mexico | Mc Lean, New York, United States
Asia Pacific & Japan
Australia, Hong Kong, India, Japan, South Korea, Malaysia, New Zealand, Philippines, Singapore
Sydney, Australia | Quarry Bay, Hong Kong | Pune, India | Minato, Japan | Manila, Philippines | Singapore, Singapore
Europe, Middle East & Africa
United Arab Emirates, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Malta, The Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
Dubai, United Arab Emirates | Vienna, Austria | Diegem, Belgium | Zurich, Switzerland | Berlin, Germany | Vallensbaek Strand, Denmark | Alcobendas, Spain | Espoo, Finland | Courbevoie, Lyon CEDEX 07, France | London, United Kingdom | Dublin, Ireland | Rome, Italy | Bertrange, Luxembourg | Utrecht, The Netherlands | Oslo, Norway | Warsaw, Poland | Lisbon, Portugal | Bucharest, Romania | Stockholm, Sweden
Partner resources and collateral
Partners are encouraged to use the Partner Portal for uploading purposes.
Partnership Overview
Capgemini ServiceNow Partnership Overview
Reimagine the future and reshape your enterprise. Make it real with Capgemini and ServiceNow.
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Case Study
Nortura modernizes Health and Safety reporting
Nortura and Capgemini enabled the successful rollout of a modern Health and Safety using ServiceNow.
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Case Study
Fresenius transforms user access to IT services
FreDi, the easy-to-access global virtual agent and enhances the user experience.
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The ServiceNow Consulting & Implementation Partner Program
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